Dolores Gutierrez
Rancho Cucamonga,California
Summary
Led coordination of customer service scheduling and daily operational activities to optimize team performance. Directed communication channels and appointment management to enhance client satisfaction. Developed structured processes to maintain order and efficiency in fast-paced settings.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Key Holder, Customer Service Representative
Bath & Body Works
Rancho Cucamonga, CA
11.2024 - Current
- Provided high-volume customer service in a fast-paced environment while maintaining professionalism and efficiency
- Assisted customers with questions, transactions, and problem resolution while ensuring a positive experience
- Managed multiple tasks simultaneously, including register operations, customer assistance, and maintaining an organized workflow
- Handled cash transactions and maintained attention to detail in all financial processes
- Communicated effectively with team members to support daily operations and maintain organization
Private Family Caregiver
Private Family
Rancho Cucamonga, CA
07.2022 - 11.2024
- Provided direct care to a client with Alzheimer's disease and cognitive impairment
- Assisted with daily living activities (ADLs), including hygiene, mobility, and feeding
- Monitored changes in the patient's condition and reported concerns appropriately
- Supported the patient's safety and maintained a structured, therapeutic environment
- Utilized therapeutic communication techniques to support the patient's orientation and emotional needs
Operations Manager
The Rose of Sharon Salon
Redlands, CA
03.2001 - 07.2023
- Supervised the daily operations of the salon, the coordination of the staff, and the scheduling of appointments for the clients
- Provided high-volume communication and handled administrative tasks
- Resolved concerns while maintaining professionalism with high standards
- Oversaw 30 team members' productivity and the efficiency of the team's workflow
Education
Associate of Science - Nursing
Stanbridge University
Riverside, CA05.2027
Coursework Towards An Associate Degree - Human Services
San Bernardino Valley College
San Bernardino, CASkills
- Strong knowledge of medical terminology
- Ability to work calmly and courteously under pressure
- Excellent organizational and prioritization skills
- Able to work independently with minimal supervision
- Strong attention to detail and accuracy
- Effective communication
- Ability to recall and process information quickly
- Adaptable and team-oriented mindset
Certification
BLS
Timeline
Key Holder, Customer Service Representative
Bath & Body Works
11.2024 - Current
Private Family Caregiver
Private Family
07.2022 - 11.2024
Operations Manager
The Rose of Sharon Salon
03.2001 - 07.2023
Associate of Science - Nursing
Stanbridge University
Coursework Towards An Associate Degree - Human Services
San Bernardino Valley College