Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Accomplishments
Timeline
Dolores Latcher

Dolores Latcher

Phoenix,AZ
Life is too short to live the same day twice.

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Youth Program Specialist

one n ten
Phoenix, AZ
06.2022 - Current
  • Handled program management responsibilities such as payroll and accounts management with high degree of accuracy and integrity.
  • Kept program on-track with well-coordinated activity schedules and parent communications.
  • Scheduled staff for adequate supervision of children and effective implementation of scheduled activities.
  • Planned and implemented developmentally appropriate curriculum to meet needs of youth.
  • Maintained accurate records and documented client data in company databases.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.

Customer Service Advocate

Carvana
Phoenix, AZ
12.2021 - 04.2022
  • Stayed on top of changing internal policies, company offerings and promotions to effectively serve every customer.
  • Encouraged customers to become self-sufficient with web-based and mobile support tools.
  • Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Consulted with customers regarding needs and addressed concerns.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Transaction Processor

Realogy
Phoenix, AZ
03.2021 - 11.2021
  • Handled and verified data received by automatic data extraction tools.
  • Gathered and processed documents in electronic and hard copy format to assess wholeness and completion.
  • Classified and labeled documents relating to contract requirements and legal necessity.
  • Received, processed and organized transactional documents and transmitted to clients.

Education

Certificate - Medical Billing And Coding

Meditec, Phoenix, AZ
05-2015

Some College (No Degree) - Medical Billing And Coding

Brown Mackie College - Atlanta, Phoenix, AZ

Skills

  • Volunteer Recruitment
  • Curriculum Design
  • Youth Mentoring
  • Needs Assessment
  • Cultural Competency
  • Positive Reinforcement
  • Training delivery
  • Program Planning
  • Recreational Activities
  • Life Skills Training
  • Microsoft Access
  • Active Listening
  • Attention to Detail
  • Client Assistance Referrals
  • Issue Reporting
  • Relationship Building
  • Customer Service
  • Collaboration and Teamwork
  • Maintaining Client Records
  • Professional Demeanor
  • Crisis Prevention Intervention (CPI)
  • Data Confidentiality
  • Time management abilities
  • Team Collaboration
  • Youth Advocacy
  • Professionalism
  • Problem-solving aptitude
  • Reliability
  • Community Service Programs
  • Written Communication
  • Self Motivation
  • De Escalation Tactics
  • Lesson Planning
  • Materials Preparation
  • Course Planning
  • Interpersonal Communication
  • Subject matter expertise
  • Course Development
  • Planning and coordination
  • Skill Development
  • Onsite tours
  • Persuasive communication style
  • Partnership Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Hybrid

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid time offPaid sick leaveWork from home optionFlexible work hoursPersonal development programs

Accomplishments

  • Collaborated with CampOutdoors in the development of 2gether N Color Retreat form BIPOC LGBTQIA youth

Timeline

Youth Program Specialist - one n ten
06.2022 - Current
Customer Service Advocate - Carvana
12.2021 - 04.2022
Transaction Processor - Realogy
03.2021 - 11.2021
Meditec - Certificate , Medical Billing And Coding
Brown Mackie College - Atlanta - Some College (No Degree), Medical Billing And Coding

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Dolores Latcher