Dolores Magdaleno
Los Angeles,CA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Operations Coordinator
University of Redlands
07.2023 - Current
- Spearheaded multifaceted internal operations in ITS department, showcasing expertise in asset management, operations, and financial planning.
- Employed cutting-edge software (PDQ, Freshservice, Jamf, Config Manager) to actively revolutionize asset management practices.
- Led the optimization of budget development and administration, actively integrating asset management principles to enhance financial planning.
- Directed the entire procurement lifecycle, ensuring active alignment with budget constraints and strategic asset utilization.
- Orchestrated dynamic office workflows, actively demonstrating proficiency in operations management and strategic asset optimization.
- Demonstrated financial acumen by actively handling around 100 ITS budget accounts, collaborating with executive leadership on decisive budgetary decisions and comprehensive financial reporting.
- Collaborated closely with the Interim VP of Finance & Administration and Provost to actively fulfill software, equipment, and license needs for academic affairs.
- Balanced financial constraints with proactive optimization of asset utilization, showcasing a well-rounded approach to resource allocation.
- Supervised, trained, and guided 2-4 student workers, actively emphasizing cross-functional collaboration and skill development.
- Leveraged asset management software as the university's asset manager for dynamic workstation procurement and actively processed lease returns for over 10,000 assets.
- Pioneered the "ITS Forum" to actively foster connectivity within the department, showcasing a proactive commitment to continuous improvement and innovation.
ITS Operations Specialist
University of Redlands
10.2022 - 07.2023
- Assumed proactive responsibility for CTO expense management, actively overseeing department credit cards and meticulously tracking purchases in alignment with asset management and financial control policies.
- Served as primary liaison for internal departments and external stakeholders, actively demonstrating exceptional support, crisis communication, and assistance capabilities.
- Efficiently executed vendor contract management, actively emphasizing cost-effectiveness and comprehensive asset lifecycle considerations.
- Managed IT staff and CIO calendars
- Proactively prioritized departmental needs with keen adherence to critical deadlines, actively showcasing operational efficiency and asset-centric decision-making.
- Coordinated travel arrangements, actively focusing on logistical aspects and strategic asset movements.
- Managed the university's cell phone plan for 400 users, strategically ordering cell phones and actively tracking data usage to proactively minimize department costs.
Senior Multimedia Operator
University Of California, Riverside
05.2019 - 09.2022
- Successfully introduced cutting-edge technology to upgrade 100 campus classrooms
- Led examination of over 100 classrooms which resulted in policy and procedure enhancements for improved efficiency
- Efficiently managed 20-30 daily faculty tech support inquiries
- Promptly provided solutions and ensured follow-up for swift issue resolution
- Demonstrated expertise in directing special/VIP event recordings
- Proficiently operated intricate sound systems at VIP UCR Stakeholder events
- Effectively oversaw campus-wide Zoom recording database and named an admin user
- Ensured organized categorization of user recordings for easy retrieval
- Spearheaded training of 40% of faculty members in RISE Classroom Technology
- Led creation, editing, and promotion of 16 multimedia training videos for new hires
COPE Health Scholar
Riverside Community Hospital
05.2019 - 09.2021
- Proficiently administered fundamental patient care, offering invaluable assistance with mobility and delivering compassionate emotional support.
- Collaborated seamlessly with a multidisciplinary team comprising nurses, physicians, and therapists to develop and execute comprehensive patient care plans. Worked across inpatient wards and outpatient clinics to ensure holistic care delivery.
- Empowered patients with vital insights on disease prevention and proper mobility safety, promoting informed decision-making and enhanced well-being.
- Demonstrated exceptional proficiency in measuring and meticulously documenting vital signs, including blood pressure and respiratory rate. Applied this expertise across diverse clinical departments, including Labor & Delivery, Medical Intensive Care Unit, and Telemetry.
- Maintained a commitment to timely and accurate healthcare by promptly delivering adult and neonatal specimens to the laboratory for essential diagnostic testing.
Education
Bachelor of Science - Sustainability Studies
University of California, Riverside
Riverside, CA06.2022
Skills
- MS 365
- Staff Development and Training
- Financial Management
- Asset Management
- Policy and procedure modification
- Contract Management
- Administration and Operations
- Office Operations
Custom
ITS Rookie of the Year 2023
Certification
CPR/BLS
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Custom
E-Sport Arena | University of Redlands
- Led the procurement of 30 custom gaming computers for the University of Redlands E-Sports Arena from May to June 2023. Collaborated with the director and Facilities Management to research and plan, ensuring optimal components within the $60,000 budget. Tracked package arrivals, addressed issues with vendors, and coordinated smooth deliveries with Facilities Management. Demonstrated commitment by actively participating in building one computer to gain hands-on understanding of the project's outcomes.
Asset Management Redesign Project | University of Redlands
- Led the University of Redlands' Asset Management Redesign Project from June to December 2023. Oversaw 10,000 assets using Config Manager, PDQ, Freshservice, and Jamf, resulting in a 20% reduction ($20,000) in the quarterly capital budget. Streamlined asset refreshment, recovering 75% of previously lost assets during the pandemic. Efficiently managed technical personnel with Jamf and Config Manager, minimizing downtime and ensuring operational continuity. Utilized Freshworks for real-time visibility, showcasing a commitment to cutting-edge software for effective asset management. This multifaceted approach reflects a comprehensive understanding of optimizing asset lifecycle, cost efficiency, and operational continuity in a dynamic university environment.
University Cell Phone Policy | University of Redlands
- Collaborated with Business and Finance and HR to audit the campus-wide cell phone plan, mitigating a 5% budget cut. Identified and assessed over 200 unnecessary users, implementing a solution where selected users received a $25 monthly rebate, ensuring operational continuity without disruption to budget constraints.
Timeline
IT Operations Coordinator
University of Redlands
07.2023 - Current
ITS Operations Specialist
University of Redlands
10.2022 - 07.2023
Senior Multimedia Operator
University Of California, Riverside
05.2019 - 09.2022
COPE Health Scholar
Riverside Community Hospital
05.2019 - 09.2021
Bachelor of Science - Sustainability Studies
University of California, Riverside