DOLORES MURPH
Austell,GA
Summary
Practiced Business Development Executive with 13 years of experience strategizing on growth and development opportunities. Collaborates with key professionals to understand client and broader market needs and trends, building procedures for sales associates and networking within health care industry to create avenues to increased business volume and company presence. Energetic executive expands company horizons through accurate understanding and successful engagement of client and industry direction.
Overview
21
21
years of professional experience
Work History
Area Business Manager
Intermountain Healthcare
Atlanta, GA
08.2023 - Current
- Developed and implemented sales strategies to increase market share.
- Conducted training sessions for new staff members on product knowledge and customer service skills.
- Managed the development of long-term relationships with key customers.
- Maintained detailed records of sales activities, including daily call reports, weekly forecasts, and monthly performance metrics.
- Negotiated contracts with vendors, suppliers, and other business partners to maximize profitability.
LPN
Center Well Home Health
Columbia, SC
11.2022 - 08.2023
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Collected and documented vital signs to track current patient conditions.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Area Business Manager/LPN
Interim Home Health Care/
Atlanta, GA
10.2012 - 02.2022
- Developed and implemented marketing plans to drive business growth in the area.
- Identified, developed and maintained relationships with key stakeholders in the area.
- Conducted market research to identify potential opportunities for new business development.
- Researched current trends and competitor activities in the local area.
- Created sales reports and forecasts to track progress against targets.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Collaborated with internal teams on strategies for customer acquisition and retention in the area.
- Monitored performance metrics such as sales volume, revenue growth, customer satisfaction levels.
- Delivered presentations at conferences and industry events about products or services offered by the company.
- Cultivated relationships with existing customers through regular communication and follow-up visits.
- Analyzed data from surveys or focus groups to identify areas of improvement for product offerings or service delivery.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
LPN Field Nurse
Guardian Home Health Care
Roswell, GA
09.2003 - 10.2012
- Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
- Assembled and used catheters, tracheotomy tubes or oxygen suppliers.
- Evaluated nursing intervention outcomes by conferring with other healthcare team members.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patients' charts.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
Associate of Applied Science - Nursing
Essential School of Nursing
Miami, FL05.2021
Nursing Diploma - Practical Nursing
Rockland County BOCES
West Nyack, NY08.1995
Associate of Applied Science - Biomedical Engineering Technology
SUNY Farmingdale
Farmingdale, NY05.1991
Skills
- Healthcare Platforms
- Client Education
- Territory Development
- Multi-Tasking and Prioritization
- Account Management
Timeline
Area Business Manager
Intermountain Healthcare
08.2023 - Current
LPN
Center Well Home Health
11.2022 - 08.2023
Area Business Manager/LPN
Interim Home Health Care/
10.2012 - 02.2022
LPN Field Nurse
Guardian Home Health Care
09.2003 - 10.2012
Associate of Applied Science - Nursing
Essential School of Nursing
Nursing Diploma - Practical Nursing
Rockland County BOCES
Associate of Applied Science - Biomedical Engineering Technology
SUNY Farmingdale