DOLORES J AMAYA
Jacksonville,FL
Summary
Dedicated and detail-oriented Senior Assistant Property Manager with hands-on experience in leasing, operations, inspections, and resident services across large communities. Skilled in Yardi and Funnel software, lease audits, move-in/move-out processes, and eviction handling. Bilingual in English and Spanish, with a team-first mindset, strong time management, and a proactive approach to solving problems.
Overview
7
7
years of professional experience
Work History
Senior Assistant Property Manager
MAA Mandarin Lakes
Jacksonville, FL
01.2024 - Current
- Conduct move-in/move-out inspections, and support the unit make-ready process.
- Audit leases for missing signatures, handle evictions, and follow up with residents.
- Mentor the leasing team, assist with rent collection, and manage resident relations.
- Use Yardi and Funnel for leasing, payments, and service tracking.
- Ensured compliance with all applicable laws related to fair housing practices. Reviewed budgets and tracked collections to meet property goals and qualify for collection bonuses.
- Collect outstanding balances, such as pet fees, trash violations, lease penalties, and utilities.
Assistant Manager
MAA Southlake
Jacksonville , F
07.2023 - 12.2023
- Handled leasing, rent collection, renewals, and service coordination
- Maintained occupancy and performed regular unit inspections
- Managed lead tracking and resident data using Yardi and Funnel
- Conducted regular performance reviews for employees to identify areas of improvement.
Leasing Consultant
MAA Mandarin Lakes Apartments
Jacksonville, FL
09.2021 - 02.2022
- Tracked leads using CRM software and followed up with interested parties.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting prospective residents, responding to concerns, showing units and quickly resolving issues.
- Ensuring that the new residents are properly moved in apartments including completing
Manager
AMAYA CLEANING SERVICES INC
Jacksonville, Florida, FL
01.2018 - 02.2021
- Cleaning units
- Scheduling
- Recruited and hired qualified candidates to fill open positions.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping need.
Education
Cross Keys High School
Atlanta, NE2012
Skills
- Bilingual communication (Spanish & English)
- Yardi and Funnel CRM systems
- Move-in and move-out inspections
- Rent collection and evictions
- Lease audits and compliance
- Make-ready coordination
- Team support and leadership
- Customer service and conflict resolution
Timeline
Senior Assistant Property Manager
MAA Mandarin Lakes
01.2024 - Current
Assistant Manager
MAA Southlake
07.2023 - 12.2023
Leasing Consultant
MAA Mandarin Lakes Apartments
09.2021 - 02.2022
Manager
AMAYA CLEANING SERVICES INC
01.2018 - 02.2021
Cross Keys High School
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