Dolores M. Benison-Glover
Licensed Vocational Nurse
Diamond Bar,Ca
Summary
Dedicated, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly motivated to work in a fast paced environment to meet client needs within scope of practice and abiding by company policy and procedures.
Overview
11
11
years of professional experience
Work History
Nurse Manager
Phoenix House Of Orange County
08.2018 - 08.2023
- Supervise and schedule LVN’s to ensure compliance in all aspects of policy and procedure for the safety and well being of clients
- Arranges and assists in the provision of on-site medical services conducted by the consulting physician
- Develop and implement policy and procedure in compliance with contracts to open new programs
- Women’s program and Withdrawal Management
- Arranges off-site medical services as needed
- Prepares and maintains all medical records
- Responsible for overseeing and the implementing self administration of medication
- Provides client/patient care in accordance with program and individual treatment plans, which includes:
- Oversees daily routines including hygiene, dressing, meetings and any other responsibilities as assigned by the Director
- Monitors and reports behaviors of clients/patients
- Ensures safety of program participants
- Creates opportunities for and teaches general life skills in the areas of health, fitness and nutrition
- Maintains confidentiality over all records
- Responsible for ordering and maintaining medical supplies and all facility first aid equipment and supplies
- Ensuring staff have the necessary equipment for safety during a pandemic to keep everyone safe
- Responsible for maintaining medical office’s and ensures all medicines are safely and securely stored
- Arranges for additional medical services or health seminars both on and off-site, as needed
- Administer IM and SQ injections as ordered
- Maintain all required reporting functions and assure 100% completion of all paperwork via EMR
- Ensures compliance with local, state and federal confidentiality laws and regulations.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Worked at least 200 hours per month as floor nurse to maintain clinical proficiency.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Evaluated patient histories, complaints, and current symptoms.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Nurse Supervisor
Phoenix House Of Orange County
01.2016 - 08.2018
- Assisted with caring for specific patients by utilizing excellent clinical skills and judgment.
- Supervised, directed, and motivated high-quality performance from Medical Assistants.
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols.
- Trained, evaluated and coached clinical staff to improve performance.
- Ordered supplies to maintain effective inventory levels.
- Kept facility in compliance with HIPAA, OSHA and other applicable guidelines.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Establised a women's program to deliver high quality care in accordance with state and county agencies.
Licensed Vocational Nurse
Phoenix House Of Orange County
08.2012 - 01.2018
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Assisted with admissions, appointments, transfers, and discharges.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Monitored clients taking medication in accordance with the 5 rights.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Comforted and counseled patients and families throughout care process.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Drove clients to medical and dental appointments.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
No Degree - Vocational Nurse
Citrus College
Glendora, CA08.2009
Skills
- Multitasking and Organization
- Policy Development
- Emergency Response
- Quality Assurance
- Establish Policies
- Manage Records
- Medicare Compliance
- Medical Programs Implementation
- Workload Management
- Direct Patient Care
- Electronic Medical Record Software
- Recruit Well-Qualified Staff
- Staff Leadership
- Staff Development
- Medication Tracking
Accomplishments
Created and maintained spreadsheet Medication Administration records to ensure proper medication adherence.
Worked within the community to establish medical and dental care to our clients.
Searched out and implemented pharmacies and laboratories for testing needs.
Collaborated with the team in the development of Mock Disaster drills.
Trained non medical staff to monitor medication as I was the only nurse at the facility for 4 years.
Opened new programs - Women's and Withdrawal Management.
Survived COVID pandemic providing excellent service to staff and clients while working with our local public health guidance.
Exemplary employee always reporting on time to work driving through weather, fires and accidents to accommodate client needs. On call 24 hours a day 7 days a week.
Timeline
Nurse Manager
Phoenix House Of Orange County
08.2018 - 08.2023
Nurse Supervisor
Phoenix House Of Orange County
01.2016 - 08.2018
Licensed Vocational Nurse
Phoenix House Of Orange County
08.2012 - 01.2018
No Degree - Vocational Nurse
Citrus College
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