Dolores Yaneth Gomez
Fort Worth,TX
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Owner/Transportation Operator
FSMS LLC
10.2012 - 07.2023
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored and tracked dispatch communication systems.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Tracked and monitored vehicle performance and maintenance.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Provided customers with information on products and services.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Caregiver
Discovery Senior Living And Home Care
05.2013 - 05.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
STATE FARM INSURANCE
State Farm Insurance Inc
01.2009 - 07.2012
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Maintained high standards of customer service by building relationships with clients.
Freight Broker
FAN BROKERAGE LLC
03.2004 - 04.2012
- Monitored market and negotiated rates based on trends.
- Planned routes for various shipments according to special events, customer needs and weather.
- Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Inspected freight for any damage or faults prior to loading.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Coordinated insurance coverage for goods and packages.
Education
Certificate Professional Spanish Medical Interpre
AALB
Chicago, IL07.2023
Computer Skills And Medical Office Assistance
Bryan Institute Trade School
Arlington Tx 07.1997
AMON CARTER HIGH SCHOOL
Fort Worth, TX05.1996
Skills
- Customer Needs Assessments
- Leadership and People Development
- Operations Management
- People and Culture
- Management Team Leadership
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
ELITE CARRIER OF THE YEAR 2020
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Caregiver
Discovery Senior Living And Home Care
05.2013 - 05.2022
Business Owner/Transportation Operator
FSMS LLC
10.2012 - 07.2023
STATE FARM INSURANCE
State Farm Insurance Inc
01.2009 - 07.2012
Freight Broker
FAN BROKERAGE LLC
03.2004 - 04.2012
Certificate Professional Spanish Medical Interpre
AALB
Computer Skills And Medical Office Assistance
Bryan Institute Trade School
AMON CARTER HIGH SCHOOL
ELITE CARRIER OF THE YEAR 2020
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