Lauren Roll
Milford,OH
Summary
From being a hairstylist to owning my own small business I have great customer service skills, whether it's in person or over the phone. I enjoy being around people and working with others but I am also self-motivated and able to work on my own.
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Catherine And Ash
01.2016 - Current
- Manage website and products.
- Design and make products for sale.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Input income and expense details into database to track business finances and address variances.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
Hairstylist and Nail Tech
Valenti Salon And Spa
03.2012 - 01.2016
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Completed consultations with spa guests to determine nail care needs.
- Frequently restocked workstations and organized and stocked product sales shelves.
- Grew repeat client base through effective marketing and customer service.
- Educated customers on products to maximize benefits.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Mixed pigments and used proper techniques to achieve desired color.
- Recorded notes for future reference about customer preferences and services delivered.
Education
Cosmetology Certificate -
Regency Beauty Institute
Eastgate, OH05.2011
Skills
- Self-Motivated
- Strategic Planning
- Microsoft Office 365
- Sales Growth
- Effective Communicator
- Customer Needs Assessments
- Understanding Customer Needs
- Upselling Products and Services
- Customer Account Management
- Excel
- Order and Refund Processing
- Customer Service and Assistance
Timeline
Business Owner/Operator
Catherine And Ash
01.2016 - Current
Hairstylist and Nail Tech
Valenti Salon And Spa
03.2012 - 01.2016
Cosmetology Certificate -
Regency Beauty Institute
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