Dom Pilorusso
Canonsburg,PA
Summary
To enter the IT field and obtain a position as an entry level Network Engineer Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 6 years of progressive IT experience.
Overview
5
5
years of professional experience
Work History
American Eagle Tech Deployment Analyst
American Eagle
- Apple iPod replacement project – responsible for replacing 4500 iPods in US, Mexico, Canada for all American Eagle/Aerie Brand stores
- Supported all aspects of the project: pack and ship to stores (Domestic/International), staging in Airwatch, coordinating replacement with stores over the phone, recovery/asset management of all Apple hardware for resale at the end of the project
- Operated in multiple systems to provide analysis and IT support for the project: Cisco Meraki, JIRA, AirWatch, FedEx ship manager
- Provided mobile IT troubleshooting support to stores over the course of the project: Verifone Mobile point of sale, Honeywell, Cisco meraki, Apple iPad/iPod support.
UPMC ISDCOP Deployment
- Computer deployment of resources for UPMC Hospital network
- Supported aspect of the project by trouble shooting faulty devices/software
- Surveying devices, preparing and deployment various varities of PC devices
- Operated in multiple systems to provide analysis and IT support for the project: Active Directory, Cherwell ticketing service, local apps to document information on devices/software Constantly was on the move to various UPMC hospitals, clinics, stations around the city of Pittsburgh to fufill job duties.
Uber Driver
Uber
- Building a stronger community with positive social interactions on the job
- Safely providing a driving service via company smartphone application Provide superb customer service with a sense of urgency, safety and quickness
- Professional demeanor, clean environment
- Maintaining a high customer rating after hundreds of drives.
Technical Analyst
TEKSystems, Inc.
- Contract work provided by TEKSystems, Inc
- During the 2018 House and Senate election
- Primary responsibilities included maintenance on electronic poll books, voter machines, database for ballots and organization of machines for every precinct in Washington County Worked on election day on November 6th to visit various polling stations in any given precinct to assist poll workers with fault machines, devices, etc
- Afterwards, the following week included setting up voter machines for upcoming elections, clearing data and memory cards
- Final task of the contract was to maintain the database that managed Absentee ballots.
Hitachi Rail STS Associate IT Engineer
Hitachi Rail STS
01.2019
- Work included service desk IT, helping various users in the company with tech related issues, along with installation of apps and managing licensed software
- Main focus was replacing users obsolete laptops with brand new machines, along with migrating them from Windows 7 to Windows 10.
Subway Customer Service Associate
Subway
01.2019 - 07.2020
- Commonly assigned to closing the restaurant which included preparing bread for the next morning
- I also counted sales for the day, taking inventory and securing the facility before leaving
- Served customers when needed, discussed specials, answered dietary questions, recommended orders when asked
- Cleaned the restaurant along with other necessary tasks such as preparing ingredients for sandwiches and preparing bread.
Lyco Manufacturing Technical Service Associate
Lyco Manufacturing
06.2015 - 08.2015
- Assisted in installing a small local area network
- Assisted in installation and configuring MASS 90 Financial Software
- Installed and configured Cisco Router for internet access.
Education
Bachelor of Science - Computer Information Systems
California University of Pennsylvania
California, PA05.2018
Skills
- Desktop and Laptop Repair
- Internet configuration and setup
- Knowledge of routing protocols
- Cisco Routing and Switching
- Continuous Deployment
- Network Administration
Accomplishments
Managed team of colleagues for California Universities Senior Project of the Spring Semester. Helped design and implement the knowledge-base system “Cal-Know” using HTML, PHP, JavaScript and MYSQL. After presenting said project, currently is in the works of being integrated into California University of Pennsylvania’s website. Lead Database and Programmer for the Cal-Know system.
Timeline
Hitachi Rail STS Associate IT Engineer
Hitachi Rail STS
01.2019
Subway Customer Service Associate
Subway
01.2019 - 07.2020
Lyco Manufacturing Technical Service Associate
Lyco Manufacturing
06.2015 - 08.2015
American Eagle Tech Deployment Analyst
American Eagle
UPMC ISDCOP Deployment
Uber Driver
Uber
Technical Analyst
TEKSystems, Inc.
Bachelor of Science - Computer Information Systems
California University of Pennsylvania