Domanica Gonzales
New Galilee,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
In-Home Caregiver
Sunny Days In Home Care
06.2023 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided mobility assistance such as walking and regular exercising.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medication as directed by physician.
- Trained new caregivers in agency policies and proper methods to meet clients' needs.
Residential Customer Care Agent
IBEX Global
08.2020 - Current
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Resolved concerns with products or services to help with retention and drive sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
In-Home Caregiver
Alysia's Home Care
07.2022 - 06.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided mobility assistance such as walking and regular exercising.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medication as directed by physician.
- Trained new caregivers in agency policies and proper methods to meet clients' needs.
Team Lead
IBEX Global
04.2017 - 08.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
Education
No Degree - Business Administration And Management
American InterContinental University
Schaumburg, ILSkills
- Research Prowess
- Observational Skills
- Active Listening
- Critical Thinking
- Care Plan Management
- Data Entry
- Schedule Management
- First Aid and Safety
- Complex Problem-Solving
- Quality Control
- Team Monitoring
- Client Meetings
- Training and Development
- Documentation
- Customer Account Management
Timeline
In-Home Caregiver
Sunny Days In Home Care
06.2023 - Current
In-Home Caregiver
Alysia's Home Care
07.2022 - 06.2023
Residential Customer Care Agent
IBEX Global
08.2020 - Current
Team Lead
IBEX Global
04.2017 - 08.2020
No Degree - Business Administration And Management
American InterContinental University
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