Summary
Overview
Work History
Skills
Timeline
Education
Software
Generic

DOMELLA UNDERWOOD

Dallas,TX

Summary

Innovative Productions Coordinator with over 15 years of financial services expertise in auto finance. Exceptionally detail-oriented with strong written and oral communication. Skilled in quickly assimilating new tasks, project requirements, short and long-term goals, business benchmarks, data metrics, and surpassing expectations.

Overview

15
15
years of professional experience

Work History

Sr. Risk Analys

Capital One Auto Finance
Plano, TX
03.2022 - 06.2023
  • Developed comprehensive risk reports for regulatory bodies, demonstrating adherence to industry standards and requirements.
  • Completed statistical reviews to uncover trends, patterns, and variations.
  • Collaborated with IT department in developing sophisticated tools to predict better, monitor, and manage potential risks impacting organization.
  • Strengthened internal controls by leading targeted audits and sharing best practices across departments.
  • Optimized risk models to better align with changing market conditions, ensuring more accurate forecasts and improved strategic planning.
  • Conducted statistical analysis and evaluated risk via use of portfolio management software.
  • Enhanced risk management processes by conducting thorough analyses and providing actionable recommendations.
  • Collaborated with cross-functional teams to identify, assess, and mitigate emerging risks in timely manner.
  • Developed complex financial models that enabled senior leaders to make informed decisions while balancing business objectives against inherent risks.
  • Ensured compliance with regulatory requirements by staying current on industry developments and adjusting policies as needed.
  • Increased transparency around risk exposures by developing clear communication channels between departments.
  • Drove process improvements by identifying inefficiencies in existing workflows and recommending solutions based on thorough analyses.
  • Contributed significantly to enhancing our company's competitive advantage through proactive risk identification and mitigation.

Associate Supplier Management

Capital One Auto Finance
Plano, TX
08.2016 - 03.2022
  • Identified and evaluated potential suppliers based on quality, cost, delivery reliability, and ethical practices.
  • Drove process improvements by regularly evaluating existing systems, policies, and procedures.
  • Established KPIs for various departments, ensuring alignment with organizational goals, leading to improved overall performance.
  • Identified areas of risk mitigation through regular audits, leading to enhanced corporate compliance.
  • Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
  • Fostered partnerships with external stakeholders, resulting in mutually beneficial collaborations.
  • Strengthened internal communications through regular team meetings, updates, and reports, which improved coordination among departments.
  • Facilitated effective decision-making by comprehensively analyzing key data points and business landscape trends.
  • Negotiated contracts, terms, and pricing with suppliers to secure favorable agreements that align with organization's goals and financial objectives.
  • Prepared and charted data and metrics for detailed status reports.
  • Produced detailed and relevant reports for use in making business decisions.
  • Restructured procedures through coordination with compliance to create and execute projects.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.
  • Traveled to various third-party sites to perform onsite monitoring.
  • Performed tactical requirements for on-boarding/off-boarding of third parties. Support and coordinate third-party-related internal audits.
  • Developed strategies to enhance supply chain resilience, including backup supplier arrangements, dual-sourcing strategy, and contingency plans to mitigate potential disruptions.
  • Recorded time allocated to projects and updated master tracking documents

Principal Agency Liaison

Capital One Auto Finance
Plano, TX
03.2015 - 08.2016
  • Develop and communicate all instructions to external vendors to ensure quality control and compliance with all applicable laws and regulations.
  • Work to increase efficiency and quality at supplier level. Resolved escalated customer complaints and supplier issues and identified feedback trends.
  • Interact with outside vendors of recovery agencies on complex account-level issues and emails.
  • I meet with vendors monthly to provide scorecard conversations to Coach agencies on operational performance. This includes helping agencies identify root causes, create action plans, and ensure resolution of operational hurdles.
  • Provide vendors with weekly market comparison reports showing their performance compared to their direct competitors and number of outstanding assignments.
  • Conduct "New market comparisons" and add new branches/ zip codes.
  • Assist with quarterly review of Preferred Program.
  • Review approval for all non-contracted fees.
  • Responsible for On Lot List and communicating with Vehicle Remarketing team for auction transport.
  • Assist in training of new team members.
  • Maintain daily MPO files.
  • Generate and report EOM scorecard to senior leadership.
  • Update Tableau and Critical to Quality (CTQ) monthly.
  • Provide overall support for agencies to meet Capital One regulatory requirements.

Skills

  • Risk mitigation
  • Root Cause Analysis
  • Mediation
  • Operational Risk Evaluation
  • Market Risk Analysis
  • KPI Tracking
  • Gap analysis
  • Data Mapping
  • Quality Assurance
  • Product Management
  • Pivot tables
  • Microsoft Office Suite

Timeline

Sr. Risk Analys

Capital One Auto Finance
03.2022 - 06.2023

Associate Supplier Management

Capital One Auto Finance
08.2016 - 03.2022

Principal Agency Liaison

Capital One Auto Finance
03.2015 - 08.2016

Wichita State University

Education

Wichita State University
Wichita, KS

Software

Google Suites

Microsoft Office

DOMELLA UNDERWOOD