Google Suites
DOMELLA UNDERWOOD
Dallas,TX
Summary
Innovative Productions Coordinator with over 15 years of financial services expertise in auto finance. Exceptionally detail-oriented with strong written and oral communication. Skilled in quickly assimilating new tasks, project requirements, short and long-term goals, business benchmarks, data metrics, and surpassing expectations.
Overview
15
15
years of professional experience
Work History
Sr. Risk Analys
Capital One Auto Finance
Plano, TX
03.2022 - 06.2023
- Developed comprehensive risk reports for regulatory bodies, demonstrating adherence to industry standards and requirements.
- Completed statistical reviews to uncover trends, patterns, and variations.
- Collaborated with IT department in developing sophisticated tools to predict better, monitor, and manage potential risks impacting organization.
- Strengthened internal controls by leading targeted audits and sharing best practices across departments.
- Optimized risk models to better align with changing market conditions, ensuring more accurate forecasts and improved strategic planning.
- Conducted statistical analysis and evaluated risk via use of portfolio management software.
- Enhanced risk management processes by conducting thorough analyses and providing actionable recommendations.
- Collaborated with cross-functional teams to identify, assess, and mitigate emerging risks in timely manner.
- Developed complex financial models that enabled senior leaders to make informed decisions while balancing business objectives against inherent risks.
- Ensured compliance with regulatory requirements by staying current on industry developments and adjusting policies as needed.
- Increased transparency around risk exposures by developing clear communication channels between departments.
- Drove process improvements by identifying inefficiencies in existing workflows and recommending solutions based on thorough analyses.
- Contributed significantly to enhancing our company's competitive advantage through proactive risk identification and mitigation.
Associate Supplier Management
Capital One Auto Finance
Plano, TX
08.2016 - 03.2022
- Identified and evaluated potential suppliers based on quality, cost, delivery reliability, and ethical practices.
- Drove process improvements by regularly evaluating existing systems, policies, and procedures.
- Established KPIs for various departments, ensuring alignment with organizational goals, leading to improved overall performance.
- Identified areas of risk mitigation through regular audits, leading to enhanced corporate compliance.
- Developed strong relationships with clients to ensure long-term growth and loyalty for the company.
- Fostered partnerships with external stakeholders, resulting in mutually beneficial collaborations.
- Strengthened internal communications through regular team meetings, updates, and reports, which improved coordination among departments.
- Facilitated effective decision-making by comprehensively analyzing key data points and business landscape trends.
- Negotiated contracts, terms, and pricing with suppliers to secure favorable agreements that align with organization's goals and financial objectives.
- Prepared and charted data and metrics for detailed status reports.
- Produced detailed and relevant reports for use in making business decisions.
- Restructured procedures through coordination with compliance to create and execute projects.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Traveled to various third-party sites to perform onsite monitoring.
- Performed tactical requirements for on-boarding/off-boarding of third parties. Support and coordinate third-party-related internal audits.
- Developed strategies to enhance supply chain resilience, including backup supplier arrangements, dual-sourcing strategy, and contingency plans to mitigate potential disruptions.
- Recorded time allocated to projects and updated master tracking documents
Principal Agency Liaison
Capital One Auto Finance
Plano, TX
03.2015 - 08.2016
- Develop and communicate all instructions to external vendors to ensure quality control and compliance with all applicable laws and regulations.
- Work to increase efficiency and quality at supplier level. Resolved escalated customer complaints and supplier issues and identified feedback trends.
- Interact with outside vendors of recovery agencies on complex account-level issues and emails.
- I meet with vendors monthly to provide scorecard conversations to Coach agencies on operational performance. This includes helping agencies identify root causes, create action plans, and ensure resolution of operational hurdles.
- Provide vendors with weekly market comparison reports showing their performance compared to their direct competitors and number of outstanding assignments.
- Conduct "New market comparisons" and add new branches/ zip codes.
- Assist with quarterly review of Preferred Program.
- Review approval for all non-contracted fees.
- Responsible for On Lot List and communicating with Vehicle Remarketing team for auction transport.
- Assist in training of new team members.
- Maintain daily MPO files.
- Generate and report EOM scorecard to senior leadership.
- Update Tableau and Critical to Quality (CTQ) monthly.
- Provide overall support for agencies to meet Capital One regulatory requirements.
Skills
- Risk mitigation
- Root Cause Analysis
- Mediation
- Operational Risk Evaluation
- Market Risk Analysis
- KPI Tracking
- Gap analysis
- Data Mapping
- Quality Assurance
- Product Management
- Pivot tables
- Microsoft Office Suite
Timeline
Sr. Risk Analys
Capital One Auto Finance
03.2022 - 06.2023
Associate Supplier Management
Capital One Auto Finance
08.2016 - 03.2022
Principal Agency Liaison
Capital One Auto Finance
03.2015 - 08.2016
Wichita State University
Education
Wichita State University
Wichita, KSSoftware
Microsoft Office