Domenic Avellino
Insurance Operations Specialist
Mount Laurel,NJ
Overview
9
9
years of professional experience
Work History
Insurance Operations Specialist
Carney Insurance Services
Riverside, New Jersey
09.2024 - Current
- Assist 100's of clients with policy inquiries, documentation requests, and claim-related questions, providing clear explanations and timely follow-up
- Maintain detailed client files, insurance documentation, and billing records while ensuring accuracy and compliance with agency procedures
- Coordinate with 16 different insurance carriers to process policy changes, verify coverage, and obtain claim documentation
- Provide high quality customer service and support while managing multiple administrative tasks
- Develop working knowledge of auto insurance coverage structures including liability, PIP, and medical payments
- Utilize agency management systems to document client interactions, maintain case notes, and track policy activity.
Sales Manager
FastSigns
Maple Shade, New Jersey
08.2017 - 08.2024
- Led and supervised a team of sales and support staff, providing guidance on client management, pricing procedures, and service standards to improve operational efficiency.
- Managed 80 client accounts and managed multiple active projects, ensuring accurate documentation, specifications, contracts, and timelines.
- Investigated and resolved customer disputes, order discrepancies, and billing issues through detailed review of documentation and internal records.
- Managed multiple active projects simultaneously while prioritizing deadlines and maintaining attention to detail.
- Played a key role in expanding business operations contributing to revenue growth from $1.2M to $3M annually.
Education
Bachelor of Science - Finance
Rowan University
Glassboro, NJ 05.2001 -
Skills
- Microsoft Office
- Advanced Microsoft Excel
- Database and CRM software
- Licensed P&C Producer
Timeline
Insurance Operations Specialist
Carney Insurance Services
09.2024 - Current
Sales Manager
FastSigns
08.2017 - 08.2024
Bachelor of Science - Finance
Rowan University
05.2001 -