Domenica Villon Castro
Austin,TX
Summary
Tourism degree holder with expertise in customer service and problem-solving, ensuring seamless operations and guest satisfaction. Proven ability to manage multiple tasks efficiently in dynamic settings, fostering a welcoming environment. Skilled in anticipating guest needs and enhancing company-client relationships through effective query resolution and customer experience improvement.
Overview
8
8
years of professional experience
Work History
Spa Receptionist
Fairmont Hotel
Austin, USA
10.2025 - Current
- Managed appointment schedules using Book4time.
- Provided detailed information about spa services and packages to clients.
- Assisted guests with check-in and check-out procedures efficiently.
- Handled customer inquiries and resolved issues, maintaining a professional atmosphere for guests.
- Managed phone calls and emails, providing timely responses to enhance client satisfaction.
- Recommended retail products at front desk, contributing to guest satisfaction and increasing sales.
Internship Program J1
Fairmont Hotel
Austin, USA
09.2024 - 09.2025
- Supervised housekeeping operations, ensuring high standards of cleanliness and utilizing bilingual communication in Spanish and English.
- Coordinated guest services to deliver exceptional service in luxury hotel environment.
- Worked as a spa receptionist, enhancing guest care through knowledge of wellness services and providing personalized recommendations.
Internship Coordinator
Forever Experiences Agency
Guayaquil, Ecuador
11.2022 - 05.2024
- Coordinated client internship placements in creative industries, maximizing career opportunities for participants.
- Facilitated communication between interns and host organizations to enhance collaboration.
- Developed comprehensive training materials for internship program participants to enhance knowledge.
- Delivered exceptional customer service across B2B and B2C environments, ensuring satisfaction.
- Resolved complex client issues utilizing effective problem-solving techniques, maintaining positive relationships.
- Facilitated client participation in exchange programs, expanding engagement opportunities.
Ride Operator
Pleasure Pier
Galveston, USA
02.2022 - 05.2022
- Operated amusement rides, prioritizing guest safety and enjoyment.
- Monitored ride operations to facilitate smooth guest flow.
- Assisted guests with boarding and disembarking from rides efficiently.
- Enforced Park rules to create a safe environment for all visitors.
process advisor for the "work and travel" program
Xperiences Agency
Guayaquil, Ecuador
02.2021 - 09.2021
- Guided clients through interviews and J1 visa processes to ensure successful program entry.
- Compiled essential documents for client applications.
- Administered English tests to evaluate language proficiency.
- Coordinated project timelines and resources to align with client expectations.
- Managed sponsor platform to ensure seamless operations.
Server
Hotel Oro Verde
Guayaquil, Ecuador
07.2019 - 03.2020
- Attended to customers upon entrance, ensuring a welcoming atmosphere.
- Presented menus and assisted customers in selecting food and beverages.
- Took and served orders efficiently, maintaining high service quality.
- Resolved customer complaints with a positive attitude, contributing to overall satisfaction.
- Processed bills and payments accurately and promptly to facilitate smooth transactions.
Receptionist
Courtyard By Marriot
Guayaquil, Ecuador
06.2018 - 06.2019
- Welcomed visitors, addressing inquiries and resolving issues to enhance guest experience.
- Answered and routed phone calls to appropriate personnel, facilitating effective communication.
- Managed guest bookings and reservations, contributing to increased occupancy rates.
Education
Bachelor - Tourism
Escuela Superior Politecnica Del Litoral (ESPOL)
Guayaquil, Ecuador11-2022
Skills
- Guest relations
- Complaint resolution
- Bilingual communication
- Time management
- Software proficiency
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Spa Receptionist
Fairmont Hotel
10.2025 - Current
Internship Program J1
Fairmont Hotel
09.2024 - 09.2025
Internship Coordinator
Forever Experiences Agency
11.2022 - 05.2024
Ride Operator
Pleasure Pier
02.2022 - 05.2022
process advisor for the "work and travel" program
Xperiences Agency
02.2021 - 09.2021
Server
Hotel Oro Verde
07.2019 - 03.2020
Receptionist
Courtyard By Marriot
06.2018 - 06.2019
Bachelor - Tourism
Escuela Superior Politecnica Del Litoral (ESPOL)