Tiara Drake
Houston
Summary
Dynamic professional with extensive experience in customer service , willing to work as a team , dedicated and time efficent
Overview
5
5
years of professional experience
Work History
Spa Receptionist
Woodhouse Day Spa
03.2022 - Current
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled payments and processed credit card transactions.
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Assisted with marketing campaigns to promote spa services.
Remote Customer Service Representative
Realtor.com
08.2021 - 02.2022
- Assisted Homebuyers in the first steps to buying a new home connecting them with local real estate agents
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Pharmacy Technician
Walgreens Pharmacy
03.2020 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
Bachelor of Arts - Interior Architecture & Design
Academy of Art University
San Francisco, CA06-2027
Skills
- Appointment scheduling
- Strong organization
- Telephone support
- Patience and composure
- Building rapport
- Service promotions
- Reservations coordination
- Basic accounting
- Customer service focus
- Front desk management
- Guest relations
- Checkout services
- Personal care product sales
- Consumer relations
- Aesthetics
- Problem-solving
- Customer and client relations
- Transaction reconciliation
- Payment processing
- Call answering and routing
- Punctual and reliable
- Computer proficiency
- Attention to detail
- Records maintenance
- Inventory management
- Conflict resolution
- Documentation
- Microsoft office
- Staff management
- Team collaboration
- Data entry
- Visitor and customer relations
- Supply ordering
- Teamwork
- Customer service
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Spa Receptionist
Woodhouse Day Spa
03.2022 - Current
Remote Customer Service Representative
Realtor.com
08.2021 - 02.2022
Pharmacy Technician
Walgreens Pharmacy
03.2020 - 07.2021
Bachelor of Arts - Interior Architecture & Design
Academy of Art University
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