Winona Amor
Las Vegas,NV
Summary
Enthusiastic professional skilled in customer interaction and appointment scheduling. Known for attention to detail and problem-solving capabilities, effectively enhancing client experiences. Prepared to leverage proven strengths to contribute positively to a dynamic team.
Overview
6
6
years of professional experience
Work History
Spa Receptionist
Canyon Ranch Spa Club
Las Vegas, Nevada
02.2003 - 12.2005
- Managed customer scheduling, rescheduling, or canceling appointments to streamline operations.
- Responded to client inquiries via phone and in-person, fostering positive client relationships.
- Delivered detailed information on spa services, packages, and promotions, increasing client interest and engagement.
- Educated clients on spa services and products to promote holistic wellness approaches.
Cashier
K Mart
Las Vegas, Nevada
11.2002 - 02.2003
- Processed customer transactions efficiently and accurately at K Mart.
- Handled cash, credit, and gift card transactions securely.
- Balanced cash drawer at the beginning and end of shifts.
- Ensured customers received receipts for their purchases, refunds, credits or change due to customers.
- Assisted customers with product inquiries and guided them in store navigation to enhance shopping experience.
- Resolved customer complaints and issues promptly, ensuring satisfaction and loyalty.
- Created positive first impressions for customers visiting the store. and answered any questions they had about the store's products and services.
Vacation Sales Representative
National Airlines Vacations
Las Vegas, Nevada
01.2000 - 11.2002
- Resolved customer inquiries and issues regarding bookings and payments.
- Resolved customer complaints in a timely manner.
- Coordinated travel arrangements with airlines, hotels, and local attractions.
- Assisted with arranging ground transportation to and from the airport.
- Generated reports on daily, weekly, and monthly sales performance metrics.
- Fostered positive work environment that motivated team members and improved overall customer experience.
Education
Travel Specialist - Tourism And Travel Management
International Air Academy
Skills
- Customer service
- Appointment scheduling
- Detail management
- Problem solving
- Team collaboration
- Positive attitude
- Patience and composure
- Appointment management
Timeline
Spa Receptionist
Canyon Ranch Spa Club
02.2003 - 12.2005
Cashier
K Mart
11.2002 - 02.2003
Vacation Sales Representative
National Airlines Vacations
01.2000 - 11.2002
Travel Specialist - Tourism And Travel Management
International Air Academy