Rocel Brooks
3709 San Pablo Rd S
Summary
Dedicated professional with strong organization and effective communication skills. Experienced in managing high call volumes and delivering exceptional customer service in fast-paced environments.
With with also a solid background in jewelry sales and customer service. Demonstrated success in building client relationships and driving sales through personalized service and product knowledge. Proven ability to use communication and sales skills to achieve customer satisfaction and meet sales goals.
And with being a professional caregiver with strong commitment to providing high-quality care and support. Proficient in managing both physical and emotional needs, ensuring comfort and safety. Known for effective teamwork and adaptability to changing circumstances, consistently building trust with clients and their families.
Overview
4
4
years of professional experience
Work History
Spa Receptionist
Hand and Stone Massage and Facial
Jacksonville, FL
10.2025 - Current
- Managed appointment scheduling and confirmed bookings to ensure optimal spa operations.
- Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
- Educated clients on spa services, products, and membership options effectively.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
Sales Associate
Navy Exchange
Jacksonville, FL
04.2024 - 12.2025
- Educated clients on product features and care, fostering informed purchasing decisions.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Assisted customers in selecting jewelry, enhancing customer satisfaction and loyalty.
Home Care Provider
San Diego Home Caregivers
San Diego, CA
05.2022 - 09.2023
- Provided personal care assistance, ensuring comfort and safety for clients in home settings.
- Administered medication as prescribed, maintaining accurate records of dosages and schedules.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Developed personalized care plans in collaboration with healthcare professionals and family members.
Home Department Manager
Home Goods
San Diego, CA
10.2021 - 12.2022
- Oversaw daily operations in home department, ensuring compliance with company standards.
- Managed inventory levels and optimized stock replenishment processes for efficiency.
- Developed and implemented training programs for new staff, enhancing team performance.
- Analyzed sales data to identify trends, improving product selection and merchandising strategies.
Education
High School Diploma -
High School Diploma -
Morse High School
San Diego, CA06-2017
Skills
- Appointment scheduling
- Strong organization
- Telephone support
- Patience and composure
- Compassionate caregiving
- Documentation and reporting
Languages
tagalo
Native or Bilingual
Timeline
Spa Receptionist
Hand and Stone Massage and Facial
10.2025 - Current
Sales Associate
Navy Exchange
04.2024 - 12.2025
Home Care Provider
San Diego Home Caregivers
05.2022 - 09.2023
Home Department Manager
Home Goods
10.2021 - 12.2022
High School Diploma -
High School Diploma -
Morse High School
I have a strong passion for beauty, self-care, and helping others feel confident.
I'm passionate about doing nails and hair because I love helping people feel more confident and comfortable in themselves. It's not just about looks it's about making someone feels better and express who they are.