Domenique Stivers
Bedford,IN
Summary
Proactive and adaptable professional with a diverse background in food service, small business management. Proven ability to manage schedules, handle customer interactions, and streamline operations in fast-paced environments. Experienced in overseeing daily business operations, managing teams, and improving efficiency through effective communication and organization. Quick to learn new systems and technologies, with a strong attention to detail and a commitment to providing excellent support.
Overview
15
15
years of professional experience
Work History
Self Employed
Instacart
Bedford, IN
02.2022 - Current
- Maintained a high level of customer service while ensuring customer satisfaction.
- Assisted customers in selecting items that met their individual needs and preferences.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Responded promptly to customer inquiries via phone calls or emails.
- Asked store associates for help locating missing products.
- Completed pickup and shopping orders for customers within local area.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Suggested comparable products to replace out-of-stock items.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Line Worker
White Castle Meat Processing
Orleans, IN
04.2021 - 02.2022
- Loaded materials onto conveyor belt to be transported down the assembly line.
- Maintained a safe working environment by adhering to all safety regulations and policies.
- Performed quality control checks to ensure product specifications were met.
- Worked closely with other members of the team to meet deadlines and goals set by management.
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
- Assisted in troubleshooting problems with machines or equipment on the production line.
- Packed finished goods into correct packages or boxes.
- Monitored production line to watch for pile-ups or jams.
- Moved items between machines, conveyors and transport equipment to meet production needs.
Self Employed
Stivers Revival
Bloomfield, IN
10.2017 - 06.2019
- Kept track of inventory levels and restocked items as needed.
- Analyzed competitor pricing models to stay ahead of the competition.
- Utilized analytics tools to track sales performance, identify trends, and optimize pricing strategies.
- Developed customer service policies and procedures to ensure timely responses to inquiries.
- Created discounts and promotions aimed at increasing sales volume.
- Responded to customer complaints and disputes in a timely manner.
- Identified areas of improvement by analyzing feedback from customers.
- Generated reports of daily transactions for accounting purposes.
- Created detailed product listings with photographs, descriptions, and prices.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
Drive-Thru Cashier
Burger King
Bloomington, IN
02.2017 - 04.2018
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Verified that orders were accurate and complete before delivering them to customers.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Ensured compliance with all health regulations related to food handling practices.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
Assistant Manager
Circle K
Bloomington, IN
12.2014 - 09.2016
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Cafeteria Worker
Cook Medical
Bloomington, IN
10.2012 - 12.2014
- Assisted with catering events as needed by setting up buffet lines or plating individual meals.
- Prepared hot entrees according to recipes and instructions provided by supervisor.
- Monitored inventory levels of food items in order to ensure adequate supply at all times.
- Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Used proper portion sizes when serving meals to customers.
- Rotated stock items so that older items are used first.
- Received orders from vendors and restocked supplies accordingly.
- Followed health and safety regulations when preparing meals or handling food products.
- Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
- Operated cash registers accurately and efficiently to process payments from customers.
- Served customers quickly and efficiently while maintaining high standards of customer service.
Drive-Thru Cashier
Kentucky Fried Chicken
Bloomington, IN
04.2010 - 04.2012
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Maintained knowledge of current menu items, prices, and promotions.
- Verified that orders were accurate and complete before delivering them to customers.
- Restocked inventory when necessary to maintain sufficient levels at the front counter area.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Ensured compliance with all health regulations related to food handling practices.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
Education
High School Diploma -
Eastern Greene High School
Bloomfield, IN06-2010
Skills
- Reliability and punctuality
- Efficient time management
- Product merchandising
- Sanitation and cleanliness
- Food safety
- Listening and comprehension
- Organization and prioritization
- Adaptability and resilience
- Strong communication skills
- Cash handling proficiency
- Sales and upselling
- Excellent customer service
- Inventory counts
- Interactive communication skills
Timeline
Self Employed
Instacart
02.2022 - Current
Line Worker
White Castle Meat Processing
04.2021 - 02.2022
Self Employed
Stivers Revival
10.2017 - 06.2019
Drive-Thru Cashier
Burger King
02.2017 - 04.2018
Assistant Manager
Circle K
12.2014 - 09.2016
Cafeteria Worker
Cook Medical
10.2012 - 12.2014
Drive-Thru Cashier
Kentucky Fried Chicken
04.2010 - 04.2012
High School Diploma -
Eastern Greene High School