Domineaque Van De Mark
Customer Service/Food Industry/Dog Grooming
Weatherford,TX
Summary
I am looking to expand my horizons with my knowledge in the food industry and customer service and take a leap into into expanding my experience. I have the knowledge of professionalism with a solid background in satisfying customer service. Proven ability to help assist & resolve client inquiries and to also help improve service protocols, ensuring different high satisfaction levels. I am known for excellent communication skills and being a great self motivator, adaptable to changing demands and committed to achieving results. Upselling and helping customers understand and Engage with different clients to be able to help them with my customer service and understanding of entry.
I am well Experienced with handling customer interactions and resolving any given issues promptly. I can utilize communication and empathy to build strong customer relationships.
Overview
16
16
years of professional experience
10
10
Food Handling
16
16
Cash & C/C Management
4
4
years of post-secondary education
Work History
Dog Groomer/Owner
Waggin’ Tails N’ Wet Noses
Weatherford, TX
05.2013 - Current
- My amazing grooming journey started in Thornton, Colorado where I received my Grooming Certification, and I now reside & groom at my home in Weatherford, Texas.
- Performing great customer service to have/receive any reviews of positive & negative feedback, as well as getting any new clientele & having your long time loving returning clients.
- Over the years, grooming comes with earning that strong trust and building a relationship with your client & their dog(s) by loving and caring for their dog as your own and building that unique bond.
- New clients with Puppies, high natural anxiety breeds, All size Seniors, 3-legged & the occasional 2-legged dogs, nervous/anxious/ptsd, high/moderate dog aggressive, trigger/reactive (due to past trauma), even the hefty-strong first responder & military trained dogs are to have a positive outcome which can help with engaging light play time, calming techniques, stress relief head massage (the third eye trick)
- I ensure to help & educate clients on appropriate at-home maintenance between appointments, as in brushing/combing, nail trimming, holding techniques specific to their dog's coat & temperment.
- Handling difficult-to-groom dogs by using behavior methods and any safely handling modification strategies taught through extensive training.
- All Communication is always highly important for the type of service for the dog. Examples: walk-in nail trim/dremel, Flea & tick bath(with tick pull) &/or dip treatment, calming bath, brush, ears & nails, That first time puppy (I perform desensitizing on the 1st day to all instruments for bathing groom & the bath/dry process, A quick neat-tidy up, Full body shave down, traditional/standard breed cuts, breed show cuts, athletic breed cut/trims, End of live services, A Quick & calm delivery ready with a good wide short sanitary/potty area shave, short nursing shave on hairier breeds for pups to latch)-bathing/grooming is to be handled after pups are born & weaned off- Even High Stress can be critical for mamas & their puppies.
- When all safety measures, handling techniques, biting preventatives, etc. have been reached. and the dog is having health related issues(previous of apt), any high anxiety, occasional over weight(cant stand), or any signs of being overstimulated. I communicate & explain the given situation, and have them come pick up there pup. Then work together to help with techniques for future bathing/grooming services.
Front House, Serving, Cook & Delivery Driver
Franks Place NY Style Pizza
Thornton, CO
11.2010 - 12.2026
- Prepared and helped cook diverse menu items following standardized recipes or by the customers insturctions per item(s)
- Maintained cleanliness and organization of the dining area, front of house or kitchen workspace to ensure food safety compliance of cleanliness.
- Collaborate with kitchen staff or my boss to streamline food preparation processes and enhance time efficiency.
- I assessed in helping to train new employees for front of house duties, or helping collect the sides needed for any orders.
- Would help with the nightly deposits and make sure money was matching with all transactions, or prepayments for big orders/catering.
- Be attentive in greeting customers and helping with taking their order. Taking orders accordingly as well on the phone for pick up, catering or deliveries. I would address to them when their orders would be ready pick up, delivery or dropped off for catering.
- Monitored inventory levels, placing orders for ingredients to prevent shortages during our peak times.
Dog Groomer
Marlee’s Puppy Parlor
Weatherford, TX
08.2023 - 02.2025
- My duties for this job were to make sure to follow the customers order and follow the guide lines for what they would like done for there dog(s). There were times when things had to be changed or dogs had to be monitored for stress situations or take the time with the dog(s) if it was an elderly dog(s) If something had to be done differently for the groom or bath we would notify the pet parent before hand to get the ok from them. Doing any groom, I always wanted to ensure that the owner was satisfied with what was completed for their dog(s). If something wasn’t done to their liking then we would go over that and note it for their next appointment
- Developed strong relationships with clients by actively listening to their needs and providing exceptional customer service
- Maintained cleanliness and organization in the grooming area, adhering to strict sanitation protocols for the health of both pets and staff members
- Ensured a positive experience for anxious or nervous dogs by utilizing calming techniques such as gentle touch or aromatherapy
- Advised clients on appropriate at-home maintenance between grooming appointments including brushing techniques specific to their dog's coat type
- Demonstrated excellent time management skills by completing multiple groomings within scheduled timeframes without compromising quality
- Resolved customer complaints promptly by addressing concerns professionally while maintaining a high level of empathy
- Safely handled aggressive or difficult-to-groom dogs using behavior modification strategies learned through extensive training
- Provided professional grooming services to a diverse range of dog breeds, ensuring each pet received personalized care and attention
- Performed bathing, brushing, and styling techniques based on individual breed standards and client preferences
- Utilized specialized tools and equipment to safely trim nails, clean ears, and maintain proper hygiene for dogs
- Implemented effective handling techniques to ensure the safety and comfort of dogs during grooming sessions
- Managed inventory of grooming supplies effectively by monitoring stock levels regularly
Cashier/Animal Health/Clothing Sales Associate
Big R Stores
Thornton, CO
02.2022 - 09.2022
- Before Moving to Texas. My duties for this job are to make sure and oversee that everything is done 100%, while asking any or all questions along the way. I defiantly learned something new everyday. All Customers being addressed and taken care of first is my number one priority. I make sure that each customer is taken care of before they leave the store. As in any specific needs that needed to be met when it came to their pets or every day home needs. Working here is a learning experience for me everyday, and it’s a fast paced/busy environment which I love. I would also help with any loads and unloads of DC trucks delivering stock of the store. Ensuring that all PO#s matched the boxes/invoices that were coming in for any departments to be received.
- Processed customers transactions, and performed end of day deposits. Handling any cash, credit cards, checks and any type of electronic payment.
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours/holidays while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with store management to resolve and inform of any pricing discrepancies, products being discontinued, returned or defective. As well any police/ employee reports or follows up with any new or on going theft and knowing all protocol's to follow for any given situation.
- Maintained, offered and displayed any promotions, sales events, and updated store policies to provide accurate information to customers.
- Resolving customer complaints regarding any pricing errors or product availability with professionalism and as much knowledge to my ability.
Amazon Delivery Station Warehouse Associate
Amazon Warehouse
Thornton, CO
10.2021 - 01.2022
- Efficiently packaged and labeled products for shipment, ensuring accuracy and adherence to quality standards
- Maintained a clean and organized work area to promote safety and efficiency in daily operations
- Collaborated with team members to meet daily production goals, consistently achieving or exceeding targets
- Utilized computer systems to generate shipping labels and track inventory levels throughout the packaging process
- Contributed ideas for process improvements that resulted in increased productivity and reduced waste
- Trained new employees on proper packaging techniques, equipment operation, and safety protocols
- Moving products using industrial trucks and machines, like forklifts and power pallets (after training)
- Possibly unloading, lifting, and relocating products using forklifts, pump trucks, and power pallet trucks
- Fast-paced, active sortation center.
- May involve working around moving machines – order pickers, stand-up forklifts, turret trucks, and mobile carts.
Cashier/Animal Health/Receiving/Retail Sales
Murdoch's Ranch & Home Supply
Westminster, CO
03.2016 - 09.2021
- I have many duties for this job that are to make sure that everything is done 100%, while making sure to ask questions along as needed. Customers being taken care of first is my priority. I always want to make sure that the customers are taken care of before they leave the store. Working here is always a learning experience for me everyday, and is also a busy environment which I love.
- Processing customer transactions accurately and efficiently, handling cash, credit cards, any electronic payments, checks upon approval.
- Maintaining multiple balanced cash drawers at all times for cash pulls for cashiers, exchanging for coin change or small bills, as well as reconciling any discrepancies promptly and efficiently.
- Provided exceptional customer service by greeting all customers with a friendly happy demeanor and addressing their inquiries or concerns
- Assisted in training any new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Assisted in inventory management by monitoring stock levels through out the back stock, main floor and managing small stock at checkout counters
- Resolving customer complaints regarding pricing errors or any kind product availability with professionalism
- Checking upon all arrivals of any deliveries and ensuring all PO#s matched for the product coming in, or store to store transfers. Following with being certified and unloading delivery trucks with proper knowledge, safety & training on propane powered fork lifts.
Spray Foam Applicator
Rolling Plains Construction
Henderson, CO
10.2017 - 10.2019
- The duties that I maintained for this job, were to make sure that my job for the day was completed to satisfaction, and any cleaning during or after the day was complete at the end of the day. It was also kept at a steady pace to keep you going all day to finish out our day of work. Making sure communication with everyone on job-sites or households was a key, to make sure that everything was ahead of schedule or if there were any problems that needed to be addressed, they would be fixed right away.
- This job consisted of Commercial, Non-Commercial & Residential for applying the foam insulation.
- Read and interpreted blueprints and construction plans to ensure accurate execution of project specifications
- Collaborated with team members to coordinate workflow and meet project deadlines
- Maintained a clean and safe work environment by adhering to all safety regulations and protocols and any certain obligations for covering anything in the area of foam application.
- Cleaning the area worked, would consist of cleaning windows of dust/debris or any over spray. Metal floor scrapers if it was in an area of concrete (such as garages, or any floors not finished on job sites, non-commercial or residential)
- Would use the appropriate cleaning materials on the job so make sure everything was cleaned up and followed at all times
- Assembled scaffolding structures according to safety guidelines for elevated construction tasks
- Closely monitored inventory levels of materials on-site to prevent delays or shortages during construction processes
- Cleared debris from work areas regularly throughout each shift maintaining cleanliness standards at all times
- Lifted heavy loads manually or with assistance from equipment ensuring proper lifting techniques were followed at all times
- Installed insulation materials of different types for the proper location of application to ensure energy efficiency and proper temperature control in buildings
- Performed routine maintenance on tools and equipment ensuring they were in good working condition at all times
- Climbed ladders or scaffolding structures safely when required for elevated construction tasks
Bather/Dog Groomer
PetSmart
Northglenn, CO
05.2013 - 11.2014
- Before leaving due to moving farther away, I Started out as a Bather:
- I would learn how to complete petsmart ethics of bathing procedures in the salon of shampooing, conditioning, drying, brush/combing of the coat, blow out under coat, ear cleaning/plucking, paw pad care, sanitary trims, nail trimming and or dremeling upon owners request.
- I would help with phone calls with making,rescheduling any bathing or grooming appointments.
- Assigning the appropriate dog(s) for each groomer/bather in the salon along with request dogs(to that assigned groomer) & new clients
- Making sure that owners information, and the dog(s) information with updated appropriate vaccines were up to date in our computer system.
- Answering questions for the customers to fit there needs that they have about their dog(s)/puppy(ies) & cat(s).
- Transitioned over to become a Groomer:
- Attended the grooming academy for 6 weeks with learning hands on grooming and book studies for the anatomy of the dog, and learned about different breeds, and their specific breed cuts.
- I then completed the grooming academy where I then received my grooming certificate for completion.
- Was shown/taught the do's and the don'ts for grooming dogs.
- Learned that there are many different types of stress factors for all dogs.
- Knowing & monitoring for when to give breaks to for the dog, or in some cases even having to stop the groom completely and send the dog home after notifying the owner,
Education
High School Diploma -
Pathways of Extended Education
Northglenn, CO05.2012
Insights Schools of Colorado (Online Courses)
Westminster, CO 08.2009 - 05.2010
Potential Diploma-Moved To Denver -
Falcon High School
Falcon, CO 08.2004 - 02.2008
Skills
- Phone Etiquette
- Customer Engagement
- Time Management
- 10-Key
- Credit Card Machine
- Front Desk
- Microsoft Office
- Communication skills
- Google & Microsoft Docs
- Forklift Load & Unload
- Upselling
- Computer Skills
- Client services
- Fire safety procedures
- Money/Deposit Handling
- Data entry
- Organizational Skills
- Customer Service
- Answering Phones
- POS System
- Customer service
- Negotiation
- Attention to Detail
- Food handling preparation
Certification
- OSHA 10, Present
- OSHA 30, Present
- First Aid, Present
- H2S, Present
- Confined Space, Present
- Forklift Certified, Present
- OSHA Construction Safety and Health, Present
- OSHA General Industry Safety and Health, Present
- OSHA, Present
- Non-CDL Class C Driver's License, Present
- Forklift Certification, Present
- Confined Space Certification, Present
Languages
English
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Personal Information
- Willing To Relocate: Anywhere
- Driving License: Non-CDL Class C
- Availability: Anywhere, Anywhere
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Dog Groomer
Marlee’s Puppy Parlor
08.2023 - 02.2025
Cashier/Animal Health/Clothing Sales Associate
Big R Stores
02.2022 - 09.2022
Amazon Delivery Station Warehouse Associate
Amazon Warehouse
10.2021 - 01.2022
Spray Foam Applicator
Rolling Plains Construction
10.2017 - 10.2019
Cashier/Animal Health/Receiving/Retail Sales
Murdoch's Ranch & Home Supply
03.2016 - 09.2021
Dog Groomer/Owner
Waggin’ Tails N’ Wet Noses
05.2013 - Current
Bather/Dog Groomer
PetSmart
05.2013 - 11.2014
Front House, Serving, Cook & Delivery Driver
Franks Place NY Style Pizza
11.2010 - 12.2026
Insights Schools of Colorado (Online Courses)
08.2009 - 05.2010
Potential Diploma-Moved To Denver -
Falcon High School
08.2004 - 02.2008
High School Diploma -
Pathways of Extended Education