Domineaux Merriman
Customer Service
Riverdale,GA
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
The Juicy Joint
Atlanta, GA
02.2022 - Current
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education Aide
Department Of Juvenile Justice
Atlanta, GA
12.2017 - 02.2022
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Collaborated with instructors to develop engaging lesson plans.
- Developed and implemented strategies to improve student engagement.
- Laminated teaching materials to increase durability under repeated use.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Prepared reports and maintained administrative records.
- Enforced rules and instructions to maintain discipline.
- Graded and provided feedback on assignments.
- Assisted with school field trips and special events by collecting permission slips and payments.
Customer Service Representative
Kelly Services
Atlanta, GA
04.2013 - 06.2017
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Chesterfield High School
Chesterfield, SC 08.1999 - 05.2003
Business And Early Childhood Development
Northeastern Technical College
Cheraw, SC 08.2003 - 08.2005
Skills
Goals and performance
Relationship building and management
POS systems operations
Employee scheduling
Vendor management
Database Management
Product and service sales
Attention to Detail
Self-Motivated
Teamwork and Collaboration
Analytical and Critical Thinking
Complaint resolution
Sales expertise
Report preparation
Certification
GACE Certified Education Aide, Department of Juvenile Justice- 2018-current
GACE Certified, CPR Certified
I received my both of my certifications while working for DJJ.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If only we’d stop trying to be happy we’d have a pretty good time.
Edith Wharton
Timeline
Assistant Store Manager
The Juicy Joint
02.2022 - Current
GACE Certified Education Aide, Department of Juvenile Justice- 2018-current
06-2018
Education Aide
Department Of Juvenile Justice
12.2017 - 02.2022
Customer Service Representative
Kelly Services
04.2013 - 06.2017
Business And Early Childhood Development
Northeastern Technical College
08.2003 - 08.2005
High School Diploma -
Chesterfield High School
08.1999 - 05.2003