Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Crew Member
Hardees Fast Food
09.2025 - Current
Provide excellent customer service by greeting customers and meeting quality expectations.
Take orders, prepare meals, and collect payments.
Stock shelves to organize aisles in assigned department.
Work front counter, drive-thru and other areas.
Work well with teammates and accept coaching from management team.
Keep kitchen, counter and dining areas cleaned and sanitized.
PCA
Angelic Hands Home Health
05.2025 - 07.2025
Maximized patients satisfaction by helping patient do personal tasks such as dressing and walking.
Assisted with feeding & drinking
Maintained clean and safe environment to promote patient safety and comfort.
Assisted in transferring patients from bed to bathroom and other areas of the home.
Changed linens in room, keeping space fresh and clean to patient satisfaction.
Swing Shift Manager
Bojangles
05.2013 - 12.2024
Provided exceptional customer in fast-paced environment
Resolved customer complaints quickly and professionally
Trained new hires on various positions, the proper safety protocols & customer service expectations.
Managed POS system to process cash, credit,debit and gift card payments.
Supported kitchen staff by completing other duties such as cleaning and restocking.
Maintained cleanliness of restaurant.
Sanitation Worker
Delhaize America Food Lion
06.2022 - 04.2023
Operated and Maintained sanitation equipment(electric pallet jack) while ensuring safety.
Performed daily cleaning tasks and sanitation of various areas.
Managed waste disposal
Strong knowledge of OSHA safety guidelines and material handling.
Communicated with supervisors regarding sanitation issues.
Customer Service Representative
IKEA
05.2021 - 04.2022
Responded to customer requests for products, services, and company information.
Sought ways to improve processes and services provided.
Managed timely and effective replacement of damaged or missing products.
Investigated and resolved customer inquiries and complaints quickly.
Met customer call guidelines for service levels, handle time and productivity.
Food Service Worker
Central Regional Hospital
10.2021 - 02.2022
Assisted with food preparations
Delivered meals to different units of the hospital
Set up and broke down food service lines.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Restocked supplies and prepared additional items during downtime for expected busy periods.
Operated dishwashing and sanitizing equipment according to manufacturer instructions.