Kylah Medley
Lee's Summit,MO
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Lee's Summit, Missouri
03.2025 - Current
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained an organized work area to ensure efficient operations.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed takeout orders quickly to ensure timely delivery of meals.
CSR - Customer Service Representative
Centrinex, LLC
Lenexa, USA
04.2024 - 10.2024
- Provide tech support for various companies.
Cross Utilized Agent
Trego/Dugan Aviation
Kansas City, USA
03.2024 - 08.2024
- I work the ticket counter, help with off boarding and on boarding passengers, as well as work the ramp.
Manager
Vapor Maven
Overland Park, USA
07.2022 - 02.2024
- I provide customers assistance with finding what they need in the store as well as check them out at the terminal.
- I am responsible for the weekly audits that are required as well as hiring/terminating associates for the store.
Receptionist
Catholic Charities of Kansas City-St. Joseph
Kansas City, USA
09.2020 - 05.2021
- I was the face of the company.
- Every client that came through those doors would see me.
- I was in charge of signing clients in and getting them in contact with their case manager/social worker.
- I was also in charge of answering all phone calls, as well as transferring the callers to the person they needed to speak with.
- I would make up files for financial assistant clients, as well as scan whatever documents needed to be sent to my co-workers.
Pack/Shipper
On Demand Technologies
Overland Park, USA
03.2020 - 09.2020
- I assemble, pack, and ship printed product that the company makes.
Server/Waiter
Salty Iguana
Overland Park, USA
03.2019 - 07.2019
- I would serve and accommodate customers from the moment they sat in my section to the moment they left.
- I would also help serve other sections, run food to tables, clean as customers left, and handled cash and debit transactions.
Manager
Papa Johns
Olathe, USA
06.2014 - 01.2018
- Started out as an in-store and worked my way up to training for general management, which I am still currently working towards.
- My tasks have included counting inventory, counting money and making deposits, making food and beverage orders, compiling schedules, leading the shift, setting up interviews, etc.
- I have accommodated to opening and/or closing, and can adapt to a changing environment or work place quite easily.
- I take pride in the work I do and am always looking for ways to better myself.
Production
Indigo Wild
Kansas City, USA
09.2013 - 11.2014
- Got product ready to be shipped and sold in stores.
- Was there for quite some time, left on good terms and good notice.
Education
Associate - Human Services
Rasmussen College
Overland Park, KS06.2025
Skills
- POS
- Serving Experience
- Restaurant Experience
- Organizational Skills
- Bartending
- Packaging
- Food Preparation
- Assembly
- Shipping & Receiving
- Order Picking
- Kitchen Experience
- Microsoft Word
- Microsoft Office
- Hospitality
- Customer service
- Receptionist
- Microsoft Excel
- HIPAA
- Documentation review
- Case Management
- Office experience
- Front desk
- Multi-line phone systems
- Typing
- Administrative experience
- Communication skills
- Cash register
- Cash handling
- Social work
- Project management
- Supervising experience
- Problem management
- Microsoft Outlook
- Retail management
- Sales
- Leadership
- Office management
- Contracts
- Driving
- Dispatching
- Freight
- Analysis skills
- Microsoft Powerpoint
- Data entry
- Customer support
- Management
- Assistant manager experience
- Guest services
- Food service
- Research
- Personal assistant experience
- Time management
- Computer literacy
- Retail sales
- Warehouse experience
- Phone etiquette
- Call center
- Interviewing
- SharePoint
- Medical office experience
- Upselling
- Hotel experience
- Shift management
- Google Docs
- Writing skills
- Patient service
- Intake
- Team management
- Staff training
- Training & development
- Bookkeeping
- Delivery driver experience
- Basic math
- Guest relations
- Relationship management
- Salesforce
- Experience with children
- Heavy lifting
- Caregiving
- Technical support
- Listening skills
- Team collaboration
- Housekeeping
- Store opening and closing
- Taking orders
- Food running
- Complex Problem-solving
- Resilience and persistence
- Cleaning and sanitizing
- Telephone etiquette
- Food preparation
- Willingness to learn
- Leadership qualities
- Multitasking and organization
- Inventory counts
- Teamwork and collaboration
- Customer engagement
- Crew leadership
- Drive-thru operations
- Initiative and Self-motivation
- Attention to detail
- Positive company representation
- Recipe adherence
- Task prioritization
- Inventory restocking
Certification
- Food Handler Certification, 01/01/19 to 01/01/25
- Driver's License, 01/01/19 to 01/01/25
Awards
- Honor Roll, 02/01/20, Made honor roll at Rasmussen College in the winter quarter of 2020 in the Human Services program.
- Honor Roll, 05/01/20, Made honor roll at Rasmussen College in the spring quarter of 2020 in the Human Services degree program.
Groups
Central Church of the Nazarene, 02/01/17, Present, Actively volunteer with Heaventrain, a food delivery service for the homeless and less fortunate.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Crew Member
McDonald's
03.2025 - Current
CSR - Customer Service Representative
Centrinex, LLC
04.2024 - 10.2024
Cross Utilized Agent
Trego/Dugan Aviation
03.2024 - 08.2024
Manager
Vapor Maven
07.2022 - 02.2024
Receptionist
Catholic Charities of Kansas City-St. Joseph
09.2020 - 05.2021
Pack/Shipper
On Demand Technologies
03.2020 - 09.2020
Server/Waiter
Salty Iguana
03.2019 - 07.2019
Manager
Papa Johns
06.2014 - 01.2018
Production
Indigo Wild
09.2013 - 11.2014
Associate - Human Services
Rasmussen College