Ra'Sheedra Leonard
Tallahassee,FL
Summary
Diligent in all my work, with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills. Great in fast paced environments, and quickly to learn and coach while being able to accept criticism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
Raising Cane's Restaurants
08.2025 - Current
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Assisted in maintaining cleanliness and organization of restaurant environment, adhering to health and safety standards.
- Collaborated with team members to efficiently execute food preparation and service during peak hours.
- Implemented process improvements that enhanced workflow efficiency in food assembly and delivery tasks.
- Worked front counter, drive-thru and other areas.
Cashier/Cook
Zaxby's
03.2023 - 08.2025
- Worked flexible schedule and extra shifts to meet business needs.
- Contributed to positive team environment, supporting colleagues during peak hours.
- Assisted in training new staff on operational procedures and customer service standards.
Server
Walt Disney World
12.2019 - 05.2021
- Provided exceptional customer service in fast-paced dining environment.
- Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed multiple tables efficiently while ensuring timely service and order accuracy.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Customer Service Representative
711 Franchise
11.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Package Handler
FedEx Ground / Silvester Distributing Inc.
10.2019 - 11.2019
- Operated automated sorting equipment to efficiently manage package flow
- Conducted quality checks to ensure package integrity and compliance with company standards
- Implemented best practices for package handling, reducing damage rates during transit
- Followed safety regulations to maintain safe work environment.
- Coordinated with supervisors to identify process improvements, contributing to workflow enhancements
Machine Operator
Legoland Florida
05.2019 - 09.2019
- Operated amusement rides, ensuring safety protocols and adherence to operational guidelines.
- Monitored ride performance, identifying and addressing potential mechanical issues promptly.
- Conducted pre-ride inspections to ensure compliance with safety regulations and operational excellence.
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
Education
Associate of Applied Science - Pre Vet
Tallahassee Community College
Tallahassee, FL07-2027
High school diploma - Psychology
Palatka High School
Palatka, FL05.2019
Skills
- Packaging
- Customer-focused retail sales
- Cashiering
- Food Preparation
- Effective communication
- POS
- Stocking
- Sales
- Customer service
- Phone etiquette
Accomplishments
- Supervised team of 10 staff members.
Certification
- Driver's License
- Food Handler License - 2025
Timeline
Crew Member
Raising Cane's Restaurants
08.2025 - Current
Cashier/Cook
Zaxby's
03.2023 - 08.2025
Server
Walt Disney World
12.2019 - 05.2021
Customer Service Representative
711 Franchise
11.2019 - 12.2019
Package Handler
FedEx Ground / Silvester Distributing Inc.
10.2019 - 11.2019
Machine Operator
Legoland Florida
05.2019 - 09.2019
Associate of Applied Science - Pre Vet
Tallahassee Community College
High school diploma - Psychology
Palatka High School
Personal Information
- No Felonies or Priors
- Work Permit: Authorized to work in the US for any employer