Mykayla Fortune
Evansville,IN
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
Evansville, US
06.2023 - 06.2025
- Provided exceptional customer service in fast-paced food environment.
- Prepared and assembled food items according to quality standards.
- Operated kitchen equipment safely and efficiently during shifts.
- Maintained cleanliness of workstations and dining areas consistently.
- Handled cash transactions and managed the register accurately.
- Assisted team members in training new crew members effectively.
- Collaborated with team to ensure timely service during peak hours.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
Crew Member
Popeye's Restaurants
Evansville, US
10.2022 - 01.2023
- Provided exceptional customer service in fast-paced food environment.
- Prepared and assembled food items according to quality standards.
- Operated kitchen equipment safely and efficiently during shifts.
- Maintained cleanliness of workstations and dining areas consistently.
- Interacted pleasantly with guests to deliver quality customer service.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
Crew Member
McDonald's
Evansville, US
11.2021 - 05.2022
- Cashier
- Order taker
- Prepared food items
Crew Member
Arby's
Evansville, US
08.2020 - 10.2021
- Took customer orders
- Ran the cash register
- Prepared food items
Cashier
Dollar General
Evansville, US
03.2020 - 08.2020
- Processed customer transactions quickly and accurately at checkout.
- Maintained organized and stocked merchandise on sales floor.
- Assisted customers with product inquiries and recommendations.
- Handled cash register operations and balanced cash drawer daily.
- Implemented store promotions and ensured signage was displayed correctly.
- Collaborated with team members to maintain store cleanliness and orderliness.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Discounted purchases by scanning and redeeming coupons.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Adhered to social distancing protocols and wore mask or face shield.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High school diploma -
Mt. Vernon High School
Mount Vernon, IN05.2018
Skills
- Cleaning Experience
- Food Handling
- Busser
- Serving Experience
- Communication skills
- Food Safety
- Kitchen Experience
- Upselling
- Restaurant experience
- Sales
- Food Service
- Cashiering
- Food Preparation
- Cash Handling
- Host/Hostess
- Math
- Packaging
- Meal Preparation
- Microsoft Word
- Food Production
- Order entry
- Basic math
- Employee training
- Adaptable mindset
- Attention to detail
- Team collaboration
- Safety compliance
- Interactive communication skills
- Machine operations
- Diversity awareness
- Sanitation protocols
- Customer engagement
- Inventory restocking
Awards
Employee of the year, 12/01/24
Languages
- Spanish, Beginner
- Finger Spelling, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Crew Member
McDonald's
06.2023 - 06.2025
Crew Member
Popeye's Restaurants
10.2022 - 01.2023
Crew Member
McDonald's
11.2021 - 05.2022
Crew Member
Arby's
08.2020 - 10.2021
Cashier
Dollar General
03.2020 - 08.2020
High school diploma -
Mt. Vernon High School