Damaris Montes Torres
Kannapolis,NC
Summary
Hello, my name is Damaris montes Torres, I'm 24 years old, I have a 1 year old son. We recently moved to kannapolis with my boufriend. My favorite colors are blue and purple. I graduated high school in 2019, still planning on going to college to further my career. I’m a fast on hands learner, I’m bilingual, I like to be in a fast paced environment, I’m a very talkative person, I Ike to help people so they get exactly what they want. I’m respectful and responsible. I’m a dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Go above and beyond to serve guests and promote loyalty.
Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
Metro by T-Mobile
Kannapolis, NC
08.2024 - 10.2024
- Performed cashier duties such as collecting payments and providing change
- Provided customers with information of new services or any questions they have
- Paying out phone services
- Helping customers with billing issues
- Helping customers fix phone
- Greeted customers upon arrival, provided menus and answered questions regarding phones
- Provided excellent customer service to maintain a positive atmosphere for guests.
Server
Fiesta Mexicana Restaurant
Concord
05.2024 - 08.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Package Handler
Imagine! Print Solutions
Charlotte, North Carolina
07.2023 - 11.2023
- Inspected products for any visible damage before packaging
- Transported materials from receiving areas to storage locations or other designated areas.
- Cleaned up work area after completion of tasks assigned by supervisors.
- Stacked boxes on pallets in order to minimize space requirements during transport.
- Operated machinery such as conveyor belts and shrink wrap machines when required.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Inspected unloaded product for shortages, damage, quality or deterioration of packing and reported findings to supervisor.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Packed boxes and stock using organizational guidelines.
- Organized packages according to their size and weight.
Housekeeper
USTT
Concord, US
03.2017 - 06.2022
- Public area, housekeeper, bed maker, laundry, busser, customer service
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
Manager
McDonald's
Concord, US
01.2019 - 06.2022
- I did cashier, order taker, expedite, run the shift, did kitchen, customer service
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
Packing, Shipping, and Receiving Assembler
Debbie Staffing
Concord
01.2019 - 05.2019
- Organized warehouse inventory by item, type, size or product code.
- Assembled shipping containers with packing materials and products according to customer specifications.
- Stacked finished goods in designated areas within the warehouse.
- Inspected packages for proper labeling prior to loading onto conveyor belts for shipment.
- Maintained a clean and safe work environment by adhering to all safety protocols and procedures.
- Reported any damaged or defective items to supervisor immediately upon discovery.
- Managed hazardous material handling processes in accordance with local regulations.
- Completed necessary paperwork for tracking shipments throughout the delivery process.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
- Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Education
High school diploma -
Performance Learning Center
Concord, NC06.2019
Skills
- Kitchen Experience
- Residential Cleaning
- Laundry
- Food Preparation
- Food Service
- Busser
- Cleaning Experience
- Food Safety
- Cashiering
- Time Management
- Meal Preparation
- Restaurant Experience
- Cash Handling
- Food Production
- Customer service
- Order Management
- Drive-Thru Operations
- Health Code Compliance
- Customer Service
- Safe Food Handling
- Customer Engagement
- Inventory Restocking
- Company standards
- Problem-Solving
- Supplies Monitoring and Restocking
- Cleaning
- Hospitality service expertise
- Crew Leadership
- Housekeeping
- Store Opening and Closing
- Point-of-sale transactions
- Product Promotion
- Telephone Etiquette
- Verbal and written communication
Certification
Food Handler Certification
Additional Information
Bilingual, fast learner, can start asap
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
- Age: 24
- Work Permit: Authorized to work in the US for any employer
Timeline
Crew Member
Metro by T-Mobile
08.2024 - 10.2024
Server
Fiesta Mexicana Restaurant
05.2024 - 08.2024
Package Handler
Imagine! Print Solutions
07.2023 - 11.2023
Packing, Shipping, and Receiving Assembler
Debbie Staffing
01.2019 - 05.2019
Manager
McDonald's
01.2019 - 06.2022
Housekeeper
USTT
03.2017 - 06.2022
High school diploma -
Performance Learning Center
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