Daniel Hechavarria
Miami
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Mobile Expert
Metro by T-Mobile
11.2022 - 06.2025
- Assisted customers with mobile device selection and service plan options.
- Provided technical support for device setup, troubleshooting, and software updates.
- Educated customers on product features, promotions, and services to enhance user experience.
Delivery Driver
Koning Restaurants International
06.2020 - 03.2022
- Delivered food orders efficiently, ensuring timely service and customer satisfaction.
- Maintained accurate inventory of delivery supplies, optimizing stock levels for operations.
- Navigated routes effectively, reducing delivery times while adhering to safety regulations.
- Assisted in training new drivers on best practices for delivery and customer interaction.
Customer Service Representative
All Unifor Wear
06.2019 - 03.2021
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Associate of Science - Accounting
MDC
Miami, FL08-2026
High School Diploma -
Imater Preporatory Academy
Hialeah, FL05-2020
Skills
- Store operations
- Customer assistance
- Inventory management
- Cash register operation
- Complaint handling
- Payment processing
- Product and service sales
- Positive customer engagement
- Customer service
- Mobile device management
- Issue refunds
- Sales training
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Mobile Expert
Metro by T-Mobile
11.2022 - 06.2025
Delivery Driver
Koning Restaurants International
06.2020 - 03.2022
Customer Service Representative
All Unifor Wear
06.2019 - 03.2021
High School Diploma -
Imater Preporatory Academy
Associate of Science - Accounting
MDC