Doming Sustaita
Stafford,TEXAS
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent observation, communication and problem-solving abilities. Driven to boost productivity in anyway possible, with top-notch management abilities.
Overview
18
18
years of professional experience
Work History
CDL Truck Driver
360 Carrier
Houston, TX
07.2024 - Current
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
- Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
- Notified dispatchers about arrival times at destinations so that unloading schedules could be coordinated accordingly.
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Planned routes using personal knowledge and GPS mapping software to optimize strategies.
- Conducted periodic maintenance checks on trucks; reported any issues needing repair immediately.
CDL Truck Driver
Silver Eagle Distributors
Pasadena, Texas
10.2022 - 07.2024
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
- Communicated with dispatcher to relay and receive information about route changes and delays, quickly adjusting plans to maintain schedules.
- Planned routes using personal knowledge and GPS mapping software to optimize strategies.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Processed shipment documents neatly and efficiently for each load.
Lead Customer Service Agent
Vroom
Stafford, TX
08.2009 - 10.2023
- Consulted with customers regarding needs and addressed concerns.
- Implemented company processes to effectively resolve customer service issues.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Forecasted representative requirements and expected demand levels.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Trained new employees on company customer service policies and service level standards.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Construction Laborer
D. E Harvey
Houston, TX
02.2008 - 01.2009
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Used wheelbarrow to move debris and material to designated areas on jobsite.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Controlled traffic to protect work site integrity, crew safety and general public welfare.
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Signaled operators of construction equipment to facilitate alignment, movement and adjustment of machinery.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Cleaned or prepared construction sites to eliminate hazards.
- Controlled traffic passing near, in or around work zones.
- Tended pumps, compressors or generators to provide power or heat or move materials.
Warehouse Worker
Classic Lighting
Sugar Land, TX
03.2007 - 02.2008
- Used pallet jacks to move items to and from warehouse locations.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Operated forklifts to fill or empty overhead spaces.
- Staged and sorted multiple types of products for loading.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Recognized defective material and reported issues to management.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Received deliveries, scanned packages and updated orders in internal database.
- Filed requisitions for out of stock items and supplies.
- Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Skills
- Attention to Detail
- Willingness to Lead
- Fast Learner
- Positive and Friendly
- Customer Service
- Problem-Solving
- Issue and Complaint Resolution
- Customer Account Management
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- De-escalation Techniques
- Calm and Professional Under Pressure
- Customer Correspondence
- Courteous with Strong Service Mindset
- Creative Problem Solving
Timeline
CDL Truck Driver
360 Carrier
07.2024 - Current
CDL Truck Driver
Silver Eagle Distributors
10.2022 - 07.2024
Lead Customer Service Agent
Vroom
08.2009 - 10.2023
Construction Laborer
D. E Harvey
02.2008 - 01.2009
Warehouse Worker
Classic Lighting
03.2007 - 02.2008