Open To Work
Domingo Grullon
Clifton,NJ
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Newbury Design Services Inc
Newark, NJ
05.2024 - Current
- Implement Active Directory on Windows Server 2022.
- Improve the video surveillance system.
- Provided technical support for hardware and software issues, ensuring efficient resolution for end-users.
- Diagnosed and resolved network connectivity problems, improving overall system performance and user satisfaction.
- Streamlined ticketing process by implementing new tracking system, enhancing response times for IT support requests.
- Trained staff on software applications and troubleshooting techniques, increasing team competency in technology use.
- Led initiatives to upgrade IT infrastructure, resulting in improved reliability and reduced downtime across departments.
- Developed comprehensive documentation for IT procedures and protocols, facilitating knowledge sharing among team members.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Coord. De Soporte Técnico
Acero Estrella
Santiago Dominican Republic
08.2018 - 10.2023
- Conducted routine maintenance and troubleshooting on electrical systems to ensure operational efficiency.
- Collaborated with team members to improve safety protocols and reduce equipment downtime.
- Implemented preventive maintenance schedules, enhancing reliability of critical infrastructure components.
- Analyzed system performance data to identify opportunities for process optimization and cost reduction.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Supported project management teams with expert technical advice, contributing to successful project completions.
Coord. De Soporte Técnico
Edenorte
Santiago Dominican Republic
01.2012 - 01.2017
- Conducted routine maintenance and troubleshooting on electrical systems to ensure operational efficiency.
- Implemented preventive maintenance schedules, enhancing reliability of critical infrastructure components.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Diagnosed and repaired problems with electrical and mechanical systems.
Supervisor De Soporte Técnico
Edenorte
Santiago Dominican Republic
01.2007 - 01.2012
- Monitored inventory levels, ensuring timely restocking and optimal resource allocation.
- Facilitated communication between departments to optimize project collaboration and outcomes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Network diagnostics
- Issue troubleshooting
- Ticket management
- Service support
- User support
- Application installations
- Desktop support
- Hardware diagnostics
- Staff education and training
- Ticket support system management
- Network configuration
- LAN/WAN
- Technical documents comprehension
- Hardware troubleshooting
- Operating systems
- Hardware and peripherals
- Hardware and software configuration
- Hardware and software repair
- Microsoft windows and office
- Laptop servicing
- Device installation
- Technical issues analysis
Certification
Cisco Certified Network Associate (2021)
Management Windows Server 2022 (2020)
Course Project management (2019)
Master Audit and Security It (2011-2013)
Course Telecomunications (2009)
IT Essentials: Pc Hardware and software in IT (2007)
Computer Engineer (1998-2003)
Languages
Spanish
Native or Bilingual
English
Limited Working
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$65000/yr - $200000/yrTimeline
IT Support Specialist
Newbury Design Services Inc
05.2024 - Current
Coord. De Soporte Técnico
Acero Estrella
08.2018 - 10.2023
Coord. De Soporte Técnico
Edenorte
01.2012 - 01.2017
Supervisor De Soporte Técnico
Edenorte
01.2007 - 01.2012