Domingo Luna
San Antonio,Texas
Summary
Accomplished Shift Leader at Pizza Hut, adept in operations management and team leadership, significantly enhancing workplace efficiency and customer satisfaction. Leveraged problem-solving and cash handling skills to streamline daily operations and reduce discrepancies, fostering a collaborative and results-driven environment. Demonstrated exceptional ability to train and motivate teams, ensuring consistent high-quality service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Shift Leader
Pizza Hut
San Antonio, TX
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Van Operator
Via Metropolitan Transit
San Antonio, TX
03.2010 - Current
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
- Transported elderly and disabled people to and from hospitals and long-term treatment facilities.
- Observed and followed traffic laws and regulations specifically reinforcing public and client safety.
- Ensured safe travel for passengers by adhering to strict driving guidelines and regulations.
Route Sales Representative
Ozarkawater
San Antonio, TX
02.2005 - 03.2010
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
Delivery Courier
DHL Express
San Antonio, TX
10.1998 - 01.2005
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Increased delivery accuracy by verifying addresses, cross-referencing order details, and obtaining necessary signatures upon completion of each transaction.
Education
High School Diploma -
James Madison High
San Antonio, TX1993
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Team motivation
- Training Assistance
- Daily workflows
- Operations Management
- Drawer Assignments
- Multitasking
- Active Listening
- Teamwork and Collaboration
Certification
Food handling certificates
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Pizza Hut
08.2022 - Current
Van Operator
Via Metropolitan Transit
03.2010 - Current
Route Sales Representative
Ozarkawater
02.2005 - 03.2010
Delivery Courier
DHL Express
10.1998 - 01.2005
High School Diploma -
James Madison High