Domingo Renaud
Eden Prairie,MN
Summary
At Jersey Mike's Subs, as a Shift Manager, I spearheaded team performance improvements and excelled in resolving escalated customer issues, showcasing my problem-solving prowess and decision-making abilities. My bilingual skill and adeptness in employee training significantly enhanced workplace dynamics and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Shift Manager
Jersey Mike's Subs
07.2023 - 06.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Optimized inventory levels through demand forecasting and close collaboration with production teams, reducing stockouts and minimizing excess inventory costs.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
Server
Sammy's Pizza
02.2019 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Luces Y Virtudes
Anzoategui, Venezuela07.2018
Skills
- Decision-Making
- Employee Training
- Workplace Safety
- Staff Motivation
- Punctual and Reliable
- Energetic and Enthusiastic
- Relationship Building
- Bilingual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Manager
Jersey Mike's Subs
07.2023 - 06.2024
Server
Sammy's Pizza
02.2019 - 04.2020
High School Diploma -
Luces Y Virtudes
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