Summary
Overview
Work History
Education
Skills
Timeline
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Domingo Rivera

Austin,Texas

Summary

Accomplished Business Operations Analyst with a proven track record at Paramount/Pluto TV, enhancing operational efficiency and stakeholder alignment through innovative solutions and agile methodologies. Expert in data analysis, leveraging tools like Tableau for insightful decision-making, and excelling in customer service with a 90%+ satisfaction score. Skilled in technology integration and transparent communication, driving project success and business growth.

Overview

8
8
years of professional experience

Work History

SR. BUSINESS OPERATIONS ANAYLST

Paramount/Pluto Tv
Austin, USA
01.2022 - Current
  • Liaison between experts to stay aligned with business stakeholders, and technical teams
  • Piloted new methods for the purpose of recruiting quality engineers through innovative initiatives
  • In charge monitoring, and balancing, of attrition rates for engineering on a quarterly basis
  • Sought out new software platforms to streamline process
  • Responsible for tracking the progress of quarterly goals for the purpose of measuring productivity and efficiency through SAFe agile process (Asana)
  • Implemented new processes for driving work productivity, such as gamification
  • And leveraged expertise in industry best practices, polices, procedures, data analysis to land insights into future scaling of the business

DATA ANALYST/SERVICE DESIGN

Peloton Interactive
Hudson Yards, USA
01.2018 - 01.2022
  • Championed, and strategically led, a project that discovered defective pedals on Peloton customer machines
  • Proactively identified and narrowed the window for a product recall
  • Streamlined the data collection and distribution of injury claims
  • Analyzed large data sets, through tools such as Tableau, to establish baseline KPI’s and understand measurement/management to determine success metrics
  • Established a process that directed injury reports to appropriate teams
  • Partnered with the legal team to define strict parameters and language specific to which injuries required legal action

MEMBER SUPPORT

Peloton Interactive
Chelsea, USA
01.2017 - 01.2018
  • Monitored the daily progress of all member support tickets
  • Ensured issues were resolved before the end of the day and maintained 90%+ customer satisfaction scores
  • Gained and maintained proficiency in Zendesk and CMS systems
  • Constructed and supported memorable interactions with clients and delivered a high standard of quality support and customer service

Education

Comprehensive IT Curriculum -

Per Scholas Cyber Security Training

Associate of Arts - Theatre

Suffolk County Community College
Selden, New York

Skills

  • Data Analysis & Reporting
  • Business Analysis
  • Customer Service Excellence
  • Transparent Communication
  • Technology Integration
  • Project Management
  • Agile Methodology
  • Requirements Gathering
  • Process Mapping
  • Tableau
  • Excel
  • JIRA
  • Zendesk
  • CMS
  • CRM
  • Airtable
  • Salesforce
  • SQL
  • Miro
  • Asana

Timeline

SR. BUSINESS OPERATIONS ANAYLST

Paramount/Pluto Tv
01.2022 - Current

DATA ANALYST/SERVICE DESIGN

Peloton Interactive
01.2018 - 01.2022

MEMBER SUPPORT

Peloton Interactive
01.2017 - 01.2018

Comprehensive IT Curriculum -

Per Scholas Cyber Security Training

Associate of Arts - Theatre

Suffolk County Community College

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Domingo Rivera