Dominic Archibeque
Denver,CO
Summary
Dynamic and highly motivated culinary professional with a proven track record at PF Changs Restaurant, excelling in time management and food safety. Recognized for enhancing kitchen productivity and customer satisfaction through meticulous attention to detail and effective team coordination. Adept at adapting to new techniques while maintaining high standards of cleanliness and organization.
Overview
6
6
years of professional experience
Work History
Line Cook
PF Changs Restaurant
Broomfield, CO
02.2023 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Grilled meats and seafood to customer specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
Front & Back of House
Tokyo Joe's
Denver, CO
02.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Account Representative
Rent A Center Warehouse & Retail Store
Westminster, CO
09.2019 - 12.2019
- Increased client retention, consistently maintaining strong relationships with key accounts.
- Devised tactics to grow customer base and boost sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with sales teams to upsell products and services, resulting in increased revenue.
- Streamlined account management processes for improved operational efficiency.
- Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.
- Reduced customer complaints with proactive communication and timely resolutions.
- Conducted regular account reviews to identify opportunities for growth or improvements in service delivery.
- Stayed current on industry trends and product offerings, providing informed guidance to customers seeking advice or recommendations.
- Facilitated successful account transitions during employee turnover periods by thoroughly documenting all pertinent details and ensuring seamless handoffs between representatives.
- Managed sensitive customer information diligently, maintaining strict adherence to data privacy regulations and company policies.
- Assisted team members with account-related tasks, fostering a collaborative work environment.
- Anticipated potential challenges faced by customers during contract renewal process; proactively addressed these concerns prior to negotiation stage, ultimately securing continued business partnerships.
- Navigated complex billing systems to generate invoices and resolve discrepancies quickly.
- Maintained detailed records of customer interactions, ensuring accurate tracking of account history.
- Contacted customers to assess satisfaction and current needs.
- Supported customer satisfaction through regular follow-up and communication.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Processed client payments and updated accounts.
- Collaborated with other departments to address customer needs and service requests.
- Implemented customized account plans to meet individual client needs.
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Analyzed customer financial records to determine appropriate payment plan.
- Developed and documented collection procedures and policies to comply with government regulations.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Education
Diploma -
Abraham Lincoln High School
Denver, CO2014
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
- Active listener
- Food safety knowledge
- Problem-solving
- Team coordination
- Cleanliness standards
- Knife skills
- Kitchen station setup
- Kitchen sanitization
- Following cooking methods
- Deep fryer operation
- Kitchen organization
- Grilling techniques
- Workload management
- Meat cutting
- Allergen awareness
- Food rotation
- Plating techniques
- Sauce making
- Grill operation
- Workstation cleanliness
- Food preparing, plating, and presentation
- Safe food handling
- Cash handling accuracy
- Detail-oriented
- Strong communication Skills
- Leadership
- Time management
- Telemarketing
- Excellent-multi-tasker
Timeline
Line Cook
PF Changs Restaurant
02.2023 - Current
Front & Back of House
Tokyo Joe's
02.2021 - 06.2022
Customer Account Representative
Rent A Center Warehouse & Retail Store
09.2019 - 12.2019
Diploma -
Abraham Lincoln High School