Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominic Bodner

Rockwood

Summary

Experienced Technical Support Specialist with years of experience working at Daimler Trucks North America. Knowledgeable in remote troubleshooting assistance and complex problem resolution. Proven history of diagnosing and troubleshooting complex technical issues, leading to improved system performance and customer satisfaction. Demonstrated ability in using problem-solving and communication skills to effectively collaborate with cross-functional teams. Actively pursuing higher education and motivated to provide the best possible support on technical issues.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Services Specialist

Daimler Trucks North America, DTNA
Detroit, MI
03.2023 - Current
  • Provided technical support for troubleshooting and resolving complex customer issues.
  • Collaborated with engineering teams to enhance product reliability and performance.
  • Analyzed technical documentation to improve clarity and user experience for clients.
  • Streamlined service processes, reducing response times and increasing customer satisfaction.

Warehouse Employee

Amazon
Brownstown, MI
10.2020 - 01.2023
  • Operated pallet jacks to transport inventory across warehouse.
  • Maintained accurate inventory records using Amazon's Warehouse Management System.
  • Collaborated with team members to optimize picking and packing workflows.
  • Monitored quality control standards to ensure product integrity during handling.

Personal Trainer

Crunch Fitness
Southgate, MI
02.2022 - 08.2022
  • Designed personalized fitness programs to meet diverse client goals and needs.
  • Conducted one-on-one training sessions, ensuring safe and effective exercise techniques.
  • Monitored client progress, adapting plans to optimize performance and results.
  • Educated clients on nutrition and wellness strategies to promote healthy lifestyles.

Education

Associate of Applied Science - Electrical Engineering Technology

Henry Ford College
Dearborn, MI
12-2027

High School Diploma -

Oscar A. Carlson
Gibraltar, MI
04-2019

Skills

  • Technical Support
  • Teamwork and collaboration
  • Problem-solving
  • Server management
  • Remote diagnosis
  • Technical guidance

Certification

Heavy Duty - (Non-SSI) Systems Certification

DETROIT Heavy Duty Air and Aftertreatment System Diagnostics - System certification

Timeline

Technical Services Specialist

Daimler Trucks North America, DTNA
03.2023 - Current

Personal Trainer

Crunch Fitness
02.2022 - 08.2022

Warehouse Employee

Amazon
10.2020 - 01.2023

Associate of Applied Science - Electrical Engineering Technology

Henry Ford College

High School Diploma -

Oscar A. Carlson