Summary
Overview
Work History
Education
Skills
Timeline
Generic
Dominic Bryant

Dominic Bryant

Experience Supervisor
Columbus,GA

Summary

An empathetic, results oriented professional with 10+ years of practical and operational experience in various customer service disciplines. Highly skilled in the specialized art of finding solutions to issues through the use of innovative techniques.

Overview

11
11
years of professional experience

Work History

Experience Supervisor

Best Buy
06.2017 - Current
  • Best Buy Mobility Lead for SAS Store.
  • Responsible for opening and closing SAS Store, and all operational obligations while still delivering excellent customer service.
  • Maintained less than a 10 minute pick time for fulfillment orders.
  • Retail/Experience Supervisor for Hub Store.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Performed up to 10 feedback coaching sessions weekly and up to 5 recognition sessions weekly.

Claims Specialist Lead

Aflac
01.2013 - 07.2020
  • Responsible for reviewing up to 47 claims daily.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained and managed customer files and databases.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.

Education

Bachelor of Science - Business Management

Columbus State University
Columbus, GA
05.2026

High School Diploma -

Northside High School
Columbus, GA
05.2007

Skills

  • Accounting Records
  • Constructive Feedback
  • Customer Education
  • POS Terminal Operation
  • Manage Employees
  • Collaborative Environments
  • Critical Thinking
  • Service Ticket Tracking
  • File Management Software

Timeline

Experience Supervisor

Best Buy
06.2017 - Current

Claims Specialist Lead

Aflac
01.2013 - 07.2020

Bachelor of Science - Business Management

Columbus State University

High School Diploma -

Northside High School

Similar Profiles

CREATE PROFILE
Dominic BryantExperience Supervisor