Dominic Carmona
Jacksonville,FL
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with inmates and colleagues. Excellent command of detention center safety, security and emergency management protocols.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Jacksonville Sheriff's Office
08.2020 - Current
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Care custody and control of inmates
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Customer Service Associate
Winn Dixie Supermarket
12.2018 - 08.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor of Applied Science - Information Systems Technology
Florida State College At Jacksonville
Jacksonville, FL05.2027
High School Diploma -
Bishop John J. Snyder High School
Jacksonville, FL05.2020
Skills
- Conflict Resolution Skill
- Coordination
- Inmate Accountability
- Persuasion
- Corrective Actions
- Excellent Problem-Solving Skills
- Judgment and Decision-Making
- Critical Thinking
- De-Escalating Conflicts
Timeline
Correctional Officer
Jacksonville Sheriff's Office
08.2020 - Current
Customer Service Associate
Winn Dixie Supermarket
12.2018 - 08.2020
Bachelor of Applied Science - Information Systems Technology
Florida State College At Jacksonville
High School Diploma -
Bishop John J. Snyder High School
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