Dominic Cooper
Tamarac,FL
Summary
Goal-oriented Legal Assistant experienced in providing support to attorneys with focus on document and case files management, document filing, scheduling and calendar management. Reliable and organized individual with a proactive approach and a result-oriented mindset. Seeking a Customer Service Specialist position within your organization.
Overview
8
8
years of professional experience
Work History
Legal Assistant
Universal Property & Casualty Insurance
05.2023 - 02.2025
- Provided case management support for a high-volume case load, including but not limited to, coordinating meetings, scheduling depositions, hearings, mediations, pre-depositions and calendaring deadlines.
- Drafted, revised and filed legal pleadings, subpoenas and discovery documents.
- Review and analyze claim files, discovery and claim posture.
- Communicate with opposing counsels, client and court personnels.
Switchboard Operator
DIGICEL Head Office
03.2019 - 11.2022
- Connected callers with appropriate professional, department, or business.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Created and maintained company phone directory with current extensions and staff information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Operated switchboard and routed incoming calls to appropriate departments.
- Followed up on customer inquiries to confirm issues were adequately addressed.
Subject Matter Expert/ Sales Associate
Fusion BPO Services
08.2017 - 03.2019
- Provided support to new sales agent by making strong rebuttals and sales pitch in order to meet daily tatgets.
- Solved customer challenges by offering relevant products and services.
- Contributed to team objectives in fast-paced environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Certificate - Practical Nursing
Wilmots Academy
Molynes Road Kingston Jamaica06.2014
High School Diploma -
St Jago High School
33 Monk Street Spanish Town Jamaica 06.2010
Skills
- Drafting Pleadings
- Computer Skills
- Document Filing
- Scheduling and Calendar Management
- Phone Call Direction
- Making Appointments
- Excellent Verbal Skills
- Front Desk Management
- Time management
- Legal Research
- Customer Service-oriented
- Data management
- Office administration
Timeline
Legal Assistant
Universal Property & Casualty Insurance
05.2023 - 02.2025
Switchboard Operator
DIGICEL Head Office
03.2019 - 11.2022
Subject Matter Expert/ Sales Associate
Fusion BPO Services
08.2017 - 03.2019
Certificate - Practical Nursing
Wilmots Academy
High School Diploma -
St Jago High School
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