Dominic Costarella
Albuquerque,NM
Summary
Skilled communications professional with extensive experience conducting structured telephone interviews. Adept at gathering accurate data, analyzing responses, and ensuring high-quality results. Strong focus on teamwork, adaptability, and maintaining high standards in fast-paced environments. Known for effective listening, clear communication, and reliability.
Overview
4
4
years of professional experience
Work History
- Consistently exceeded performance goals, including upgrades, customer satisfaction , and route completion.
- I got 17 service upgrades !
Pest Control Technician
Aptive
Rio Rancho
03.2025 - 08.2026
- Inspected residential properties for pest entry points, documented findings with photos and written reports.
- Applied EPA-approved rodent baiting and snap-trap techniques, reducing repeat sightings for homeowners.
- Calibrated backpack sprayer and mixed chemical concentrations per label to meet treatment specifications.
- Educated customers on prevention steps and sanitation practices, reducing conducive conditions in treated homes.
- Implemented timed exterior perimeter treatments using granular products to extend residual protection around foundations.
- Maintained treatment logs and service schedules in company CRM to track follow-ups and warranty obligations.
- Performed targeted bait placements and monitored bait uptake to adjust future placement plans.
- Explained post-treatment care and exclusion tactics to homeowners to reduce re-infestation opportunities.
- Identified infestation species via visual signs and traps, then selected appropriate EPA-labeled treatments.
- Mixed and loaded backpack sprayer to label rates, achieving consistent application across varied yard substrates.
- Handled high volume customer communication through phone, text, and CRM systems while maintaining professionalism.
- Resolved customer issues quickly, including billing questions, scheduling changes, and service concerns.
- Documented all interactions in CRM software with accurate notes and follow up actions.
- Explained services clearly to customer, building trust and reducing confusion or frustration.
- De-escalated upset customers by staying calm, listening actively, and providing clear solutions.
- Used multiple software tools simultaneously, demonstrating strong multitasking and tech comfort.
- Worked independently while making fast decisions and maintaining productivity without supervision
Retail Cashier
Lowes
10.2025 - 12.2025
- I would assist customers at the Assisted self-checkout by removing items, fixing a problem, helping a veteran get their discount, or helping someone sign up for a Lowe's credit card. I would also work as a cashier at lumber, making sure to scan items quickly and ask them all the questions, like if they have a tax exemption, before I process the payment. I also did the same in the garden, but more with garden stuff, not lumber material. They would also have me at times stock the soda and energy drink coolers by putting the older ones in the front and the newer ones in the back. I would also check the snacks to make sure they're not expired, and if so, I would make sure to properly dispose of them. I also worked at the customer service desk, doing returns and giving customers their online orders.
- Effectively processed customer transactions using a point-of-sale (POS) system, ensuring accuracy and efficiency in handling cash and credit card payments.
- Provided exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a pleasant shopping experience.
- Maintained a clean and organized checkout area, adhering to health and safety regulations while enhancing the store's appearance.
- 6200 paseo del Norte
Team Member
Burger King
12.2023 - 04.2024
- Helped increase sales by creating relationships with customers, contributing to a positive store atmosphere.
- Took orders, processed payments, and quickly bagged food to maintain fast service during peak hours.
- Received a raise and a $100 bonus within a month of employment for outstanding performance.
- Collaborated with team members to achieve weekly goals and enhance productivity in a fast-paced environment.
- Supported inventory management by tracking stock levels and assisting with restocking efforts.
- Trained new team members to ensure consistency in operational procedures and company policies.
Team Member
Wendy's
09.2023 - 11.2023
- Coordinated or performed 2 to 3 positions at once when short-staffed.
- Learned to make food and grill.
- Took orders at drive-through or at the front.
- Greeted customers almost immediately upon entry.
- Solved problems without management assistance 98% of the time.
- Assisted co-workers in explaining things to customers.
- Collaborated effectively with diverse team members to achieve common goals and enhance team productivity.
- Assisted in training new employees, fostering a supportive learning environment and promoting team cohesion.
- Maintained high standards of customer service by responding to inquiries and resolving issues promptly.
Team Member / Cashier
Dairy Queen
08.2022 - 08.2023
- Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors to ensure a safe and welcoming environment for over 100 customers daily.
- Provided excellent customer service while promoting loyalty programs, resulting in increased membership sign-ups by [...].%
- Organized promotional displays or arranged merchandise on counters or tables to promote sales during weekly campaigns.
- Greeted customers and answered questions about products and services, contributing to positive customer satisfaction scores.
- Operated cash register efficiently and accurately, processing an average of [...] transactions per shift.
- Issued receipts, refunds, credits, or change due to customers, ensuring all transactions were recorded correctly.
- Followed company security procedures for handling large sums of money, reducing discrepancies by [...].%
- Trained new team members in cash register operation, stock procedures, and customer service, accelerating onboarding by [...] days.
Skills
- Communication, Problem-solving, Customer service, Critical thinking, Integrity, Ambitious, Multi-tasking, Responsible
- Flexibility
- Customer communications
- Active learning
- Call center processes
Personal Information
Title: Team Member / Cashier
Timeline
Retail Cashier
Lowes
10.2025 - 12.2025
Pest Control Technician
Aptive
03.2025 - 08.2026
Team Member
Burger King
12.2023 - 04.2024
Team Member
Wendy's
09.2023 - 11.2023
Team Member / Cashier
Dairy Queen
08.2022 - 08.2023