Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Service Manager
Cinepolis Luxury Cinemas
Westlake Village, CA (On-Site)
09.2021 - Current
Resolved customer complaints in professional and timely manner.
Hired, trained and supervised team of service staff members to meet business goals.
Developed and maintained positive relationships with customers to build rapport and trust.
Met with customers to discuss service needs and offer available solutions.
Monitored service staff performance and provided feedback for improvement.
Monitored inventory levels and placed orders to replenish stock.
Analyzed service reports to identify areas of improvement.
Coordinated with other departments to maintain streamlined and productive workflow.
Established team priorities, maintained schedules and monitored performance.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success. This included having access to the safe and undergoing cash drops.
Production Assistant
Unnamed Feature Film
Los Angeles, CA (On-Site)
06.2022 - 10.2022
Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
Supported production needs by performing routine tasks using standard procedures and equipment.
Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Supported current production needs by moving items between equipment, conveyors, and staging areas.
Completed wide range of tasks in diverse filming areas to support operations.