Dominic English

My current position serves as the front desk receptionist and first point of contact for the office. The selected
candidate will be responsible for assisting the public and answering a multi-line telephone system. This person
provides clerical services, issues authorizations for services and claims processing (billing) for 2 caseloads in the
Kinston VR Office. Gathers diagnostic data to assist the counselors in determining eligibility and developing
a plan of services Assists counselor in determining eligibility and developing a plan of services Providing follow
up with consumers, vendors and community resources Assists counselors in managing budgets, and ensuring
goals are effectively met and completing all assigned administrative tasks Operation of computer, printer, copy
machine and telephone that are essential for essential for the performance or this position. Other equipment
used in the office setting. Works with management/LOA in providing support to special projects (purging files,
inventory). Casework support for other caseloads may be required to ensure office and caseload coverage. Assists

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

• My current position serves as the front desk receptionist and first point of contact for the office. The selected
  candidate will be responsible for assisting the public and answering a multi-line telephone system. This person
  provides clerical services, issues authorizations for services and claims processing (billing) for 2 caseloads in the
  Kinston VR Office. Gathers diagnostic data to assist the counselors in determining eligibility and developing
  a plan of services Assists counselor in determining eligibility and developing a plan of services Providing follow
  up with consumers, vendors and community resources Assists counselors in managing budgets, and ensuring
  goals are effectively met and completing all assigned administrative tasks Operation of computer, printer, copy
  machine and telephone that are essential for essential for the performance or this position. Other equipment
  used in the office setting. Works with management/LOA in providing support to special projects (purging files,
  inventory). Casework support for other caseloads may be required to ensure office and caseload coverage. Assists
  the public and answering a multi-line telephone system Provides clerical services, issues authorizations for services,
  and claims processing (billing) for two caseload

Assisting the public and answering a multi-line telephone system Provides clerical services, issues
authorizations for services, and claims processing (billing) for two caseloads •Casework supports include
gathering diagnostic data to assist the counselors in determining eligibility and developing a plan of services,
assisting counselor in determining eligibility and developing a plan of services •Providing follow up with
consumers, vendors, and community resources, assisting counselors in managing budgets, ensuring goals
are effectively met, and completing all assigned administrative tasks •Operation of computer, printer,
copy machine, and telephone are essential for the performance of this position •Other equipment may
be used in the office setting •Work with management/LOA in providing support to special projects
(purging files, inventory) •Casework support for other caseloads may be required to ensure office and
caseload coverage •Competent in computer usage to include word processing, spreadsheets, data entry,
email, internet and basic administrative tasks. •Experience in working with a variety of professionals
to include counselors, medical providers, community partners and consumers •Experience in casework
management preferred •Working knowledge of the purpose, services and programs offered by Vocational
Rehabilitation/ Independent Living •Able to prioritize work assignments from staff to meet deadlines
•Proven ability to handle multiple tasks and handle interruptions