Dominic Ferranti
Tampa,FL
Summary
A competitive and ambitious young professional with a strong desire to make a meaningful impact within the company. Eager to leverage my skills and contribute to a dynamic team that embodies agility, innovation, and reliability. I bring forth a dependable and hardworking personality.
Overview
8
8
years of professional experience
Work History
Account Executive
Barton Healthcare Staffing
01.2024 - 08.2024
- Conduct comprehensive interviews with the clinicians you recruit in order to gain an understanding of their skill-sets, wants and needs pertaining to assignments
- Establish rapport, network with and develop strong professional relationships with the clinicians in the database
- Call in to the marketplace and identify traveling nurses and allied health professionals who do or plan to work traveling contract assignments in order to build your portfolio.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Team Manager
Freedom Boat Company
08.2022 - 08.2024
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Accomplished multiple tasks within established timeframes.
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
Member Service Representative
Ymca Of Greater Rochester
04.2019 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Lifeguard
Ymca Of Greater Rochester
04.2018 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Server
Kronys Pizza
04.2016 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - Marketing
Mercyhurst University
Erie, PA05.2022
Skills
- Hardworking
- Organized
- Flexible
- Ready to learn
- Knowledgeable in CRM Platforms
- Proficient in Microsoft Word, Microsoft Excel, Outlook, PowerPoint, SEO basics, Google ads, Facebook Ads, Instagram Ads, YouTube Ads and anything pertaining to social media
- Ability to analyze data, identify trends, and make data-driven decisions
- Proficient in using digital marketing tools and analytics platforms
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Ability to adapt to a fast-paced, constantly evolving environment
- Documentation And Reporting
- Strategic Planning
Accomplishments
- Achieved over 250,000 dollars in sales through effectively contracting multiple clients.
- Exceeded sales targets each quarter
- Maintained and managed a team of 10 plus employees
- Cold called over 100 calls a day
- Analyzed over 30 accounts per week
- Lead a team to best location in Palm Beach County
- Placed multiple candidates in leading healthcare positions all across the U.S.
Additional Information
- Mercyhurst University NCAA Divison I Wrestling Team (2018-2022)
- Maintained over a 3.5 GPA while practicing approximately 6 days a week in season (Equivalent to 15 or more hours)
- Developed teamwork, accountability, and leadership skills by competing on a team at the collegiate level
- Created self-sustainability and resilience by conducting intense training and one-on-one competition
- Laker Asset Management Club (2019-2022) A member who observed and analyzed the stock market to decide which stocks would provide optimal return on investment
Timeline
Account Executive
Barton Healthcare Staffing
01.2024 - 08.2024
Team Manager
Freedom Boat Company
08.2022 - 08.2024
Member Service Representative
Ymca Of Greater Rochester
04.2019 - 08.2022
Lifeguard
Ymca Of Greater Rochester
04.2018 - 08.2021
Server
Kronys Pizza
04.2016 - 08.2019
Bachelor of Arts - Marketing
Mercyhurst University
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