Dominic Foster
Clementon,NJ
Summary
Professional individual with over 16 years of successful Federal service, dedicated to personal growth and willing to accept new challenges. Team-oriented with years of experience working with others to achieve organizational goals. Devoted husband and father to 4 daughters.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
Glassboro, NJ
08.2014 - 06.2023
- Interviewed beneficiaries, their representatives, and/or the public or responded to their calls and inquiries.
- Explained technical provisions of SSA programs, elicited relevant facts and resolved problems with payments or eligibility.
- Provided beneficiaries with information about eligibility and benefits being paid under all programs administered by SSA.
- Screened claimants for all possible entitlement to benefits administered by the Social Security Administration.
- Processed Title 2 and/or assigned Title 16 post entitlement workloads using appropriate automation tools and systems inputs.
- Initiated contact with beneficiaries or others to obtain
reports and clarify inconsistent or incomplete reports. - Made routine and complex systems inputs to correct or change records of
entitlement and eligibility. - Developed and resolved discrepancies in earnings and determined amounts to be posted and/or removed from individual Social Security earning records.
- Researched case situations and reconciled discrepancies causing interruption in the receipt of Title 2 and Title 16 monthly Social Security benefit payments.
- Screened inquiries on Title 2 and Title 16 overpayments/offsets and resolved them per SSA policy.
- Answered questions and resolved problems concerning Medicare eligibility and premium payments, including Parts A, B, C and D.
- Processed all SSN applications, while maintaining the integrity of enumeration per Social Security policy.
- Recognized when a representative payee was needed or should be considered and developed for the addition/removal of a payee.
- Participated in training sessions as a student and as an instructor. Provided technical assistance to others and served as a mentor to other employees.
- Remained sensitive to the needs of all individuals and offered assistance when applicable.
E5 Sergeant
US Army
Fort Drum, NY
01.2008 - 02.2014
- Planned, coordinated and supervised training programs for personnel.
- Maintained accountability of personnel under direct supervision through daily roll calls and weekly formation attendance checks.
- Conducted inspections of equipment and personnel to ensure compliance with regulations.
- Provided guidance/input on tactical operations and battle drills.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Evaluated performance of subordinates and provided feedback on areas needing improvement or praise for those who excelled.
- Mentored junior enlisted soldiers in professional development and military skills.
- Ensured all safety measures were taken during training exercises in order to prevent injury or loss of life.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted in keeping the unit battle ready by leading company PT regularly.
- Maintained the company Armory and assured all weapons and documentation remained current and within Army SOP.
- Maintained a high level of professionalism at all times.
Education
Associate of Arts - General Studies
University of Maryland Global Campus
Adelphi, MD12-2020
Skills
- Report Generation
- Data Entry
- Multi-Task Management
- Problem-Solving Abilities
- Team Development
- Project Management Abilities
- Customer Relationship Management (CRM)
- Positive and Professional
- Critical Thinking
- Researching
- Customer Service
- Computer Proficiency
- Problem Resolution
- Staff Training
Affiliations
- I maintain a high level of physical fitness at all times. I workout and/or run almost daily.
- I am currently the main caretaker for our 2 y/o daughter Nova, which has been an amazing experience, while also elevating me to a new tier of patience. The plan is to enroll her in childcare upon my re-entry into the workforce.
Accomplishments
- While active duty I received many awards, including Good Conduct Medals for having no disciplinary actions every 3 years.
- While employed with SSA, all on my yearly evaluations were to standard or higher.
- Graduated from UMGC with a 3.5 GPA.
Custom
As a former soldier and family man my mission is simple, to embrace my responsibilities and strive to provide the best example for my girls to follow. I maintain a high level of fitness and integrity at all times, even when it means taking the hard road. I enjoy being challenged, as I know that there is always room for improvement. I work well alone but prefer to work in a team environment where I can aid in others' success as well.
References
References available upon request.
Timeline
Customer Service Representative
Social Security Adminstration
08.2014 - 06.2023
E5 Sergeant
US Army
01.2008 - 02.2014
Associate of Arts - General Studies
University of Maryland Global Campus