Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Awards
Timeline
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Dominic Franke

Dominic Franke

Aliso Viejo,CA

Summary

Dynamic and results-driven professional with extensive experience at Gelato Paradiso, excelling in team leadership and customer service. Bilingual in English and Spanish, I effectively train staff and enhance operational efficiency. Recognized for attention to detail and a commitment to maintaining high health standards, I consistently improve service quality and team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Gelato Paradiso
Laguna Beach, USA
05.2020 - Current

Operations and Quality:

  • Help direct the daily production of over 20 artisanal flavors.
  • Maintain health and safety standards across all locations by rigorously managing sanitation and staff training.
  • Help with taking inventory of all products across the entire store, ensuring everything from pistachios to napkins is in stock.
  • Tasked with handling financial deposits, withdrawals to and from the bank, while also reviewing store net sales throughout the whole day and sending them to HR.

Team Leadership:

  • In charge of training and assisting with the development of new employees.
  • I am tasked with serving as the acting manager if one of the two other managers is not present. This means I must maintain customer service standards, as well as ensure operations run smoothly.

Manager/Supervisor

ASUCD Coffeehouse
Davis, USA
01.2023 - 06.2025
  • Managed operations of most popular dining area on UC Davis campus.
  • Trained and developed new employees to enhance service efficiency.
  • Facilitated communication with kitchen staff to maintain adequate inventory levels.
  • Resolved disputes among coworkers using effective problem-solving techniques.
  • Participated in team-building exercises while providing input and suggestions on how to improve the efficiency of operations.

General Member/Philanthropy Chair

UC Davis Sigma Nu
Davis, USA
02.2023 - 03.2024
  • Coordinated multiple charity events, raising over $5,000 annually for Empower Yolo.
  • Facilitated decision-making processes within fraternity chapter regarding budgeting and program selection.
  • Provided assistance to Blair Fox Scholarship, supporting Sigma Nu members in financial need.
  • Completed 10 hours of community service each academic quarter to support local initiatives.
  • Volunteered with Grace Gardens, managing a sustainable garden to feed underserved populations.
  • Participated in Davis Picks It Up, organizing weekly trash cleanups across the community.

Education

Bachelor of Arts - Political Science

University of California, Davis
Davis, CA

Skills

  • Comfortably bilingual in English and Spanish
  • Strong social skills
  • Adaptability and motivated to learn new skills
  • Team collaboration and the ability to work under pressure
  • Networking enthusiasm
  • Experience with training new staff
  • Proficient work delegation
  • Excellent customer service
  • Pays great attention to details and is always looking for ways to improve

Certification

Food Handler Certificate, 05/25/23

References

  • David Van Dam, Works at law firm, Lake Forest, CA, (949)-280-7588, clubnews@bluesombrero.com
  • Robin Klug, Flight attendant for American Airlines, LAX, CA, (949)-292-4385, robinklug@gmail.com
  • Ricardo Paredes, Current manager at Gelato Paradiso, (714)-855-8369, ricardo.paredes@gmail.com

Volunteer Experience

  • Charity trips to Ensenada, Mexico to help those in need acquire school supplies, gifts for Christmas, clothes, food, etc.
  • Tutoring elementary school aged children
  • Assistant soccer coach for AYSO U-10 boys team, Spring 2019
  • Referee for AYSO
  • Participated in school campus beautification projects
  • Volunteered at different events at St. Killian’s Catholic Church

Awards

Official biliteracy certification from Spanish Board of Education (DELE Exam)

Timeline

General Member/Philanthropy Chair

UC Davis Sigma Nu
02.2023 - 03.2024

Manager/Supervisor

ASUCD Coffeehouse
01.2023 - 06.2025

Assistant Manager

Gelato Paradiso
05.2020 - Current

Bachelor of Arts - Political Science

University of California, Davis