Dominic Garcia
Talent & Organizational Development Leader
Lenexa,KS
Summary
Astute Organizational and Talent Development Leader, with over 10 years of experience, offering proven record of success in improving the employee experience to allow leaders to deliver on operational objectives and requirements. Data-driven, hardworking and diligent with adaptable and responsive mindset.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Organizational Development Business Partner
Gallagher
Rolling Meadows, IL
2021 - Current
- Collected quantitative data from HR systems (HRIS, ATS, and LMS) and qualitative data from employees (1:1 interviews, focus groups, and surveys) to develop and execute a comprehensive employee listening strategy.
- Created people analytics dashboards, with monthly executive summaries, to show correlation between employee turnover, the employee experience, financial performance, and client retention.
- Implemented a robust, two-phased annual talent management initiative that includes talent catergorization (9-box) and succession planning (executives, critical, and diverse talent).
- Developed and led career development initiatives to increase internal mobility and provide education to employees on how to "own" and "drive" their development.
- Developed curriculum for and led leadership development program for emerging, new, and developing leaders, which received national recognition from the Association for Talent Development.
Senior Client Service Associate
Gallagher
Kansas City, MO
2019 - 2021
- Assisted large, medium, and small company HR departments with employee experience and benefits programs.
- Liaised with insurance carriers and technology vendors to identify solutions that would best meet the client's needs.
- Received branch and regional recognition for exceptional performance.
- Selected to participate in a robust leadership development program for high performance, high potential talent.
- Served as a regional subject matter expert for an omni-channel cloud based software.
Director of Operations
Tenampa, Inc.
Kansas City, MO
2018 - 2019
- Led company expansion into Lenexa, Kansas, with the opening of a second full-service restaurant.
- Developed training curriculum for all employees, including senior leadership.
- Managed operations and human resources functions for the company's 100 employees.
- Implemented human resources information system, with an integrated financial management system to increase efficiency and effectiveness of human captial.
Training Operations Manager
Raising Cane's, LLC.
Overland Park, KS
2017 - 2018
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Managed new employee orientation training process for Kansas City-area restaurant employees, including leadership support staff (corporate).
Assistant General Manager & HR Coordinator
Tenampa, Inc.
Kansas City, MO
2009 - 2017
- Created human resources department to increase the employee experience and reduce voluntary terminations.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
Education
Bachelor of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Hooksett, NH 2022 - Current
Bachelor of Science - Biology
University of Missouri - Kansas City
Kansas City, MO 2013 - 2015
Skills
Leadership Development
M365
Project Management
Instructional Design
Organizational Design
Public Speaking
HR Information Systems
Learning Management Systems
Applicant Tracking Systems
People Analytics
Affiliations
- Association for Talent Development, Director of Special Interest Groups
- Employee Benefits Professional Association of Greater Kansas City, President
Certification
Senior Certified Professional in Human Resources, Society for Human Resource Management