Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Dominic Houck

Macomb,MI

Summary

Dynamic and results-driven professional with a proven track record at Cloverleaf Pizza, excelling in customer service and team leadership. Skilled in problem-solving and inventory management, I enhanced customer satisfaction and boosted sales through effective merchandising strategies. Reliable and punctual, I thrive in fast-paced environments while fostering strong relationships with both customers and team members.

Merchandising professional with proven track record in optimizing product displays and inventory management to drive sales. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Skilled in visual merchandising, market analysis, and customer engagement. Known for reliability and results-driven approach.

Overview

4
4
years of professional experience
2
2
Certification

Work History

Merchandiser

Great Lakes Wine & Spirits
06.2024 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.

Manager

Cloverleaf Pizza
06.2023 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Defined clear targets and objectives and communicated to other team members.

Shift Leader

Cloverleaf Pizza
07.2021 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Education

Information Science

Michigan State University
East Lansing, MI
06-2028

High School Diploma -

Dakota Highschool
Macomb, MI
06-2024

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Time management
  • Customer service
  • Organizational skills
  • Teamwork and collaboration
  • Clear communication
  • Problem-solving
  • Decision-making
  • Relationship building

Certification

  • Information Technology Specialist in Cybersecurity, Certiport & Cisco Network
  • Information Technology Specialist in HTML & CSS, Certiport & Cisco Network

Interests

  • Swimming
  • Weight Lifting/Bodybuilding
  • Kayaking
  • Cooking
  • Backpacking and Hiking

Timeline

Merchandiser

Great Lakes Wine & Spirits
06.2024 - Current

Manager

Cloverleaf Pizza
06.2023 - 06.2024

Shift Leader

Cloverleaf Pizza
07.2021 - 06.2023

Information Science

Michigan State University

High School Diploma -

Dakota Highschool

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Dominic Houck