Dominic Johnson

• Maintained accurate documentation of systems, processes, and procedures for easy reference and knowledge transfer.
• Contributed to system upgrades, ensuring seamless transitions with minimal disruption to users.
• Managing loan processes making sure there are any fraudulent activities to the customers
• Kept abreast of industry trends, recommending innovative solutions for enhanced productivity and performance.
• Processed requests for service from internal and external customers.
• Maintained spreadsheets of data across multiple systems.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed and configured operating systems and applications.

Apply best management practices in handling Exchange Server 2003 file server, server backups, active directory users and computers, local domain and policies, local security policies, Outlook 2003/2007/2010, as well as software and hardware installation.

Executed integration of more than 3000 new computer systems to military units while developing document and implementing IT asset management program to identify the location and maintain accountability of IT equipment.

• Leveraged technology tools to streamline communication among stakeholders, ensuring all parties were well-informed throughout the relocation process.
• responsible for moving an entire unit of 600 soldiers plus over1,000,000 worth of equipment from ft. eustis to an Mississippi.
• Created detailed reports on mobility program performance, driving continuous improvement initiatives based on key metrics analysis.