Dhyey Patel
Abingdon,MD
Summary
IT Computer Operator with expertise in system monitoring and hardware troubleshooting. Proven ability to enhance performance and reduce downtime through efficient software installation and network management. Strong technical support skills ensure seamless operations in diverse environments.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
IT Computer Operator
1Marksman Technology Service
Woodstock, MD
05.2023 - 12.2025
- Monitored system performance, responding promptly to alerts and issues.
- Operated mainframe and peripheral devices to ensure optimal efficiency.
- Developed disaster recovery procedures for critical systems in emergencies.
- Installed, configured, maintained, and upgraded computer hardware components.
- Executed maintenance tasks, including disk defragmentation and virus scans.
- Implemented system changes based on user feedback and requests.
- Verified accuracy of information and prepared data for entry.
- Collected and analyzed data for operational planning reports.
Computer Operator
Sirdar Patel University
Anand, Gujarat
01.2018 - 10.2022
- Executed routine system monitoring to ensure optimal performance and uptime of university computer systems.
- Performed regular hardware troubleshooting to resolve technical issues and minimize downtime.
- Installed and configured software applications to support faculty and student needs effectively.
- Provided technical support to users, addressing inquiries and resolving issues in a timely manner.
- Coordinated with IT teams to implement system upgrades and enhancements for improved functionality.
- Monitored system performance metrics and generated reports to identify potential issues.
Education
Master of Science - Information Technology
Shri Alpesh N. Patel P.G.Intitute of Sci&Research
Vallabh Vidyanagar, Anand, Gujarat, India.03-2021
Skills
- System monitoring and administration
- Hardware and software troubleshooting
- Technical support and remote assistance
- Network management and upgrades
- Data backup and recovery strategies
- Critical thinking and problem-solving
- Effective communication skills
- Time management techniques
- IT security protocols expertise
- Database administration and support
- Desktop and Helpdesk support
Languages
English
Full Professional
Hindi
Professional
Gujarati
Professional
Certification
Buisness Analyst Program
References
References available upon request.
Timeline
IT Computer Operator
1Marksman Technology Service
05.2023 - 12.2025
Computer Operator
Sirdar Patel University
01.2018 - 10.2022
Master of Science - Information Technology
Shri Alpesh N. Patel P.G.Intitute of Sci&Research