Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Ball

Fredericksburg,VA

Summary

Dynamic IT Computer Operator with proven expertise at CVS Distribution Center in system monitoring and technical support. Successfully resolved complex hardware and software issues, enhancing operational efficiency. Skilled in user account management and hardware installation, demonstrating strong problem-solving abilities and a commitment to excellence in IT infrastructure. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

26
26
years of professional experience

Work History

IT Computer Operator

CVS Distribution Center
Fredericksburg, VA
06.2020 - Current
  • Installed and repaired hardware, software, and peripheral equipment.
  • Resolved user inquiries regarding computer software and hardware issues.
  • Monitored system performance to ensure efficient operations of the IT infrastructure.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Documented processes related to system configurations, installations and upgrades.
  • Provided technical support to end-users for various applications and hardware devices.
  • Assisted in troubleshooting complex technical problems related to operating systems, networks.
  • Managed user accounts including password resets and access control privileges.
  • Performed variety of clerical and administrative duties pertaining to on-site support.

Warehouse Lead

CVS Distribution Center
Fredericksburg, Virginia
10.2010 - 06.2020
  • Protected company inventory by maintaining and organizing storage areas.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Operated forklift and pallet jack to transport heavy loads.
  • Palletized boxes to increase movement and shipment efficiency.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Created reports detailing shipment information such as quantity received or shipped out, product availability.
  • Staged and sorted products for loading.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Loaded and unloaded trailers with care and efficiency.
  • Performed cycle counts to verify physical stock against system-generated data.
  • Facilitated communication between managers and staff regarding operational procedures and policies.

Receiver

CVS Distribution Center
Fredericksburg, Virginia
03.2000 - 10.2010
  • Monitored merchandise received and shipped from facility in computer system.
  • Operated forklift safely to move products around the warehouse.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Checked orders against invoices to ensure accuracy before releasing them from the warehouse.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Performed regular cycle counts to maintain accuracy of inventory levels.
  • Tracked expiration dates on perishable items such as food items, medications, removing outdated products from circulation.
  • Received and verified incoming shipments for accuracy of items, quantities, and condition.
  • Participated in physical inventories when required by counting parts, supplies, and equipment.
  • Processed returns to vendors and maintained accurate records of all returned items.

Shipping Loader

CVS Distribution Center
Fredericksburg, Virginia
12.1998 - 03.2000
  • Ensured that all items were properly packaged prior to shipment.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Utilized scanners to track outgoing shipments and update inventory management system accordingly.
  • Labeled packages with appropriate information such as destination addresses and weight codes.
  • Loaded freight onto trucks, trailers, and containers using pallet jacks and hand-trucks.
  • Operated various types of machinery safely and efficiently including but not limited to conveyor belts and pallet jacks .
  • Verified shipping documents for accuracy and completeness.

Education

Electronic And Computer Tech - Information Technology

Alfred State College
New York, NY
05-1998

Skills

  • System monitoring
  • Technical support
  • Hardware installation
  • Software troubleshooting
  • Network administration
  • User account management

Timeline

IT Computer Operator

CVS Distribution Center
06.2020 - Current

Warehouse Lead

CVS Distribution Center
10.2010 - 06.2020

Receiver

CVS Distribution Center
03.2000 - 10.2010

Shipping Loader

CVS Distribution Center
12.1998 - 03.2000

Electronic And Computer Tech - Information Technology

Alfred State College

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