Dominic Jones
Houston
Summary
Detail-oriented Data Entry and Customer Service Professional experienced in high-volume data processing and collections. Established meaningful connections with customers and colleagues through exceptional communication skills and a charismatic personality. Focused on delivering high-quality service, ensuring accuracy in data management, and driving customer satisfaction.
Overview
12
12
years of professional experience
Work History
BCBS
CustomerAdvocacy
Houston
03.2023 - 06.2026
- Responded promptly to inquiries from providers regarding authorization requests, payment issues, benefit coverage determinations.
- Facilitated communication between providers and internal teams to resolve issues.
- Managed provider inquiries and escalated concerns to appropriate departments.
- Developed and maintained positive relationships with healthcare providers.
FMA Alliance
Collection Agent
Houston
04.2024 - 06.2025
- Negotiated payment plans with customers to resolve outstanding debts efficiently.
- Managed inbound customer calls to discuss account statuses and payment options.
- Documented interactions with customers in the collections management system accurately.
- Collaborated with team members to develop effective collection strategies and improve processes.
Sutherland Global
Data Entry Admin
Houston
11.2019 - 12.2021
- Conducted quality checks to ensure data integrity and accuracy.
- Checked completed work for errors or duplicate information before submission.
- Collaborated with team members to streamline data entry procedures.
- Implemented organizational systems to enhance workflow efficiency.
- Maintained accurate records and updated databases regularly.
- Managed confidential information following company privacy policies.
Walmart
Customer Service Rep
Pearland
07.2014 - 12.2016
- Provided product information and guided customers through purchasing decisions.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with inquiries and resolved issues promptly.
- Provided accurate, valid, and complete information to customers.
- Collaborated with team members to enhance customer service processes.
- Trained new staff on customer care protocols and best practices.
Education
Associate of Applied Science - Human Resources Development
Lone Star College
Houston, TX05-2019
High School Diploma -
Worthing High School
Houston, TX06-2016
Skills
- Benefit verification
- Claims processing
- Authorization management
- Payment negotiation
- Payment processing
- Data management
- Data entry accuracy
- Data entry
- Data accuracy
- Customer support
- Collection strategies
- Provider relations
- Customer documentation
- Problem solving
- Effective communication
- Relationship building
- Accuracy assurance
Timeline
FMA Alliance
Collection Agent
04.2024 - 06.2025
BCBS
CustomerAdvocacy
03.2023 - 06.2026
Sutherland Global
Data Entry Admin
11.2019 - 12.2021
Walmart
Customer Service Rep
07.2014 - 12.2016
Associate of Applied Science - Human Resources Development
Lone Star College
High School Diploma -
Worthing High School