Dominic Lamb
Gainesville,VA
Summary
Dynamic professional with a proven track record at Bull Run Golf Club, excelling in customer service and inventory management. Leveraged exceptional communication and relationship-building skills to enhance customer loyalty and drive sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pro Shop Attendant
Bull Run Golf Club
08.2022 - 07.2024
- Met and exceeded expected sales goals.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Outside Service Attendant
Bull Run Golf Club
04.2021 - 07.2024
- Responsibilities included: Marshall, starter, cart operations, range cleaning and support, and general course maintenance & support.
- Built trustful relationships with customers to encourage return visits.
Education
Associate of Science - Business Administration
Northern Virginia Community College
Annandale, VA05-2024
Bachelor of Science - General Marketing
Radford University
Radford, VA05-2026
Skills
- Customer service
- Excellent communication
- Keyholder
- Customer relationship building
- Upselling strategies
- Manage inventory
- Staff training and development
- Merchandise displays
- Register opening and closing
- Cash handling
- Adaptability
- Professionalism
Certification
- Truist Leadership Certification - October 19,2024
Timeline
Pro Shop Attendant
Bull Run Golf Club
08.2022 - 07.2024
Outside Service Attendant
Bull Run Golf Club
04.2021 - 07.2024
- Truist Leadership Certification - October 19,2024
Associate of Science - Business Administration
Northern Virginia Community College
Bachelor of Science - General Marketing
Radford University
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