Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Bowen Siberz

Waukee,IA

Summary

Customer-oriented sales professional with 8 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Overview

3
3
years of professional experience

Work History

Pro Shop Attendant

River Valley Golf Course
Adel, IA
05.2023 - 08.2023
  • Greeted customers and provided excellent customer service.
  • Assisted customers in selecting golf equipment, apparel, and accessories that best suited their needs.
  • Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
  • Processed sales transactions through cash registers quickly and accurately.
  • Maintained an organized stockroom with sufficient inventory levels for all products.
  • Received incoming shipments of new merchandise and stocked shelves accordingly.
  • Performed daily opening and closing procedures in accordance with established guidelines.
  • Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.

Assistant Manager

Burlington Trailways
Iowa City, Iowa
05.2022 - 05.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Participated in hiring process by conducting interviews and making hiring decisions.

Customer Service Representative

Lowes Home Improvment
West Des Moines, Iowa
05.2020 - 12.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Bachelor of Arts - English Literature

University of Iowa
Iowa City, IA
12-2024

Skills

  • Customer Relationship Building
  • POS System Operation
  • Professional Demeanor
  • Customer Assistance
  • Cash Handling
  • Proficient in Excel
  • Customer Service

Accomplishments

  • Deans list scholar for achieving above a 3.5 GPA in the fall and spring semesters of 2022, 2023, and on track to get academic recognition for the 2024 academic school year.

Affiliations

  • Member of the University of Iowa's Chess club
  • Member of the University of Iowa's writing center and writing lab

References

References available upon request.

Timeline

Pro Shop Attendant

River Valley Golf Course
05.2023 - 08.2023

Assistant Manager

Burlington Trailways
05.2022 - 05.2023

Customer Service Representative

Lowes Home Improvment
05.2020 - 12.2021

Bachelor of Arts - English Literature

University of Iowa

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Bowen Siberz