Lisa Hickey
Sparta,TN - Tennessee
Overview
19
19
years of professional experience
Work History
Pro Shop Attendant
Sparta Country Club
Sparta, TN
02.2017 - Current
- Greeted customers and provided excellent customer service.
- Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
- Processed sales transactions through cash registers quickly and accurately.
- Maintained an organized stockroom with sufficient inventory levels for all products.
- Performed daily opening and closing procedures in accordance with established guidelines.
- Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.
- Addressed customer complaints or referred them to management as needed.
- Maintained a clean work area by sweeping floors, dusting shelves, taking out garbage.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
Deputy Clerk
White County Court Clerk
Sparta, TN
07.2011 - 06.2019
- Responded to inquiries from citizens regarding city services or regulations.
- Processed applications for permits, licenses, and other government forms.
- Managed the front desk reception area; answered telephone calls.
- Responded to inquiries about applicable laws and regulations from elected officials and agencies.
- Administered permits for dog licenses, live music, events and businesses.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Communicated with customers and employees to answer questions or explain information.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Directed clients and guests to correct departments, rooms and staff members.
- Contacted customers regarding account updates and potential problems.
Deputy Clerk
White County Court Clerk
Sparta, TN
10.2004 - 02.2007
- Processed applications for permits, licenses, and other government forms.
- Greeted visitors; provided information regarding city services or operations.
- Managed the front desk reception area; answered telephone calls.
- Responded to inquiries about applicable laws and regulations from elected officials and agencies.
- Administered permits for dog licenses, live music, events and businesses.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Communicated with customers and employees to answer questions or explain information.
Education
Nail Tech
Genesis Career College - Cookeville
Cookeville, TN01-2020
Some College (No Degree) - Secondary Education
Tennessee Tech
Cookeville, TNSkills
- Customer Relationship Building
- Networking and Relationship Building
- Effective Communication Abilities
- Organizational Abilities
Timeline
Pro Shop Attendant
Sparta Country Club
02.2017 - Current
Deputy Clerk
White County Court Clerk
07.2011 - 06.2019
Deputy Clerk
White County Court Clerk
10.2004 - 02.2007
Nail Tech
Genesis Career College - Cookeville
Some College (No Degree) - Secondary Education
Tennessee Tech